BEHAVIOR HEALTH FIRST RESPONDER

Resources For Human Development, Inc.; Wilmerding (Allegheny County); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Per Diem $24/hr

DailyPay

Employee Assistance

Wellness Programs

Paid Training

PD Opportunities

Crisis Intervention

Leadership Development

Job summary

Resources for Human Development (RHD) is seeking a Behavioral Health First Responder / Dispatch Coordinator to provide crisis response in Allegheny County, PA. You will respond to crisis calls, assess individuals, and coordinate admissions and referrals.

This role offers per diem hours at $24/hr, DailyPay option, and training opportunities; flexibility with shifts including evenings and weekends supports compassionate service in community settings.

Qualifications

• Bachelor's degree in listed fields OR high school diploma with 3 years lived experience.
• Valid driver's license and ability to travel throughout the program service area.
• Ability to work independently in community-based crisis situations.
• Strong communication, assessment, and interpersonal skills.
• Ability to safely respond to crisis situations and work effectively with diverse populations.
• Preferred: experience in behavioral health, crisis intervention, emergency services, case management, or human services.

Responsibilities

• Respond in person to behavioral health crisis calls dispatched through 911 systems.
• Conduct behavioral health assessments for individuals experiencing a crisis.
• Manage crisis situations safely and effectively in community settings.
• Provide supportive crisis counseling, psychoeducation, and skill-building interventions.
• Transport individuals to safer environments, including bed-based treatment programs when necessary.
• Facilitate admissions to higher levels of care and coordinate referrals to community resources.
• Support law enforcement, EMS, and fire/rescue personnel during behavioral health emergencies.
• Follow up with individuals after a crisis to ensure safety and connection to treatment and resources.
• Provide referral and case management support to individuals and families.
• Represent the program at community events and outreach activities.
• Complete all required documentation in accordance with agency, licensing, and funding requirements.
• Collaborate with community partners and service providers to support positive outcomes.
• Perform additional duties as assigned.

Skills

Compassionate

Dependable

Calm Under Pressure

Team-Oriented

Service-Focused

Professional

Solution-Focused

Committed to Helping Others

Education

Bachelor's Degree in Sociology, Social Work, Psychology, Gerontology, Anthropology, Political Science, History, Criminal Justice, Theology, Nursing, Counseling, Education, or a related field

High School Diploma or GED with three years of lived experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

BEHAVIOR HEALTH FIRST RESPONDER

Short Hour Professional Wilmedering, PA, US

HELP PEOPLE HEAL

BEHAVIORAL HEALTH FIRST RESPONDER

Resources for Human Development (RHD) - A-Team
Allegheny County, PA
Per Diem
$24/hr
DailyPay Available

Looking for More Than Just a Job?

At Resources for Human Development (RHD), we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life.

We're seeking compassionate, dedicated professionals who are looking for more than a paycheck. We're looking for individuals who want to make a difference, build rewarding careers, and become part of a team committed to helping others through some of the most challenging moments of their lives.

Whether you're beginning your behavioral health career, transitioning from another helping profession, or bringing years of crisis response experience, we provide the training, support, and opportunities needed to help you thrive.

About Resources for Human Development

For more than 50 years, Resources for Human Development (RHD) has been dedicated to improving lives through high-quality, person-centered behavioral health and human services.

Our employees play a vital role in helping individuals achieve greater independence, recovery, and success while promoting dignity, respect, inclusion, and personal choice.

Every day, our team members make a meaningful impact by helping people access support, overcome challenges, and build healthier futures.

Why Join Our Team?

• $24/hr
• DailyPay – Access Your Earned Wages Before Payday
• Employee Assistance Program
• Wellness Programs
• Company-Paid Training
• Paid Training Programs
• Professional Development Opportunities
• Crisis Intervention Training
• Leadership Development Programs

Meaningful Work That Matters

• Respond to Individuals in Crisis
• Support First Responders and Communities
• Connect People to Life-Changing Resources
• Help Promote Recovery and Safety
• Join a Mission-Driven Organization

What You'll Do

As a Behavioral Health First Responder (BHFR) / Dispatch Coordinator, you will:

• Respond in person to behavioral health crisis calls dispatched through 911 systems.
• Conduct behavioral health assessments for individuals experiencing a crisis.
• Manage crisis situations safely and effectively in community settings.
• Provide supportive crisis counseling, psychoeducation, and skill-building interventions.
• Transport individuals to safer environments, including bed-based treatment programs when necessary.
• Facilitate admissions to higher levels of care and coordinate referrals to community resources.
• Support law enforcement, EMS, and fire/rescue personnel during behavioral health emergencies.
• Follow up with individuals after a crisis to ensure safety and connection to treatment and resources.
• Provide referral and case management support to individuals and families.
• Represent the program at community events and outreach activities.
• Complete all required documentation in accordance with agency, licensing, and funding requirements.
• Collaborate with community partners and service providers to support positive outcomes.
• Perform additional duties as assigned.

Who We're Looking For

You may be a great fit if you are:

• Compassionate
• Dependable
• Calm Under Pressure
• Team-Oriented
• Service-Focused
• Professional
• Solution-Focused
• Committed to Helping Others

Qualifications

Required:

• Bachelor's Degree in Sociology, Social Work, Psychology, Gerontology, Anthropology, Political Science, History, Criminal Justice, Theology, Nursing, Counseling, Education, or a related field; OR
• High School Diploma or GED with three (3) years of lived experience.
• Valid driver's license and ability to travel throughout the program service area.
• Ability to work independently in community-based crisis situations.
• Strong communication, assessment, and interpersonal skills.
• Ability to safely respond to crisis situations and work effectively with diverse populations.

Preferred:

• Previous experience in behavioral health, crisis intervention, emergency services, case management, or human services.
• Knowledge of community resources and behavioral health systems.

Schedule

• Flexible schedule based on program needs
• Rotating shifts, including evenings, weekends, holidays, and emergency response coverage
• Participation in crisis response activities and community outreach events as assigned

Physical Requirements

• Ability to lift 50 pounds or more.
• Ability to sit, stand, walk, bend, stoop, twist, reach, and climb stairs.
• Ability to assist individuals with limited mobility.
• Ability to drive throughout the service area.
• Ability to work outdoors and in various weather conditions.
• Ability to perform essential job functions with or without reasonable accommodation.

Working Conditions

• Community-based crisis response environments.
• Exposure to uncontrolled and unpredictable situations.
• Work with individuals experiencing behavioral health crises.
• Potential exposure to communicable diseases and emotionally charged situations.
• Modern office settings and community locations throughout the service area.
• Multiple levels of stairs with elevator access when available.

Additional Requirements

• Adhere to OSHA, HIPAA, Fire & Safety, Bloodborne Pathogens, Right-to-Know, and Security Act requirements.
• Maintain confidentiality and professional boundaries at all times.
• Attend all required trainings and meetings.
• Demonstrate sound judgment and professionalism in all interactions.
• Operate standard office equipment including computers, cellular phones, copiers, fax machines, and calculators.
• Proficiency with Microsoft Office and related software applications.

About Our Organization

Resources for Human Development (RHD) is a national human services nonprofit dedicated to helping people achieve their highest level of independence, recovery, and quality of life.

Equal Opportunity Employer

Resources for Human Development provides equal employment opportunities for all employees and applicants in compliance with all applicable federal, state, and local laws. All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or any other status protected by law.