BEES Programs Lead — Operations & Outreach

Buoyant; Santa Fe Springs (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Resource Innovations in Santa Fe Springs, CA, is seeking a BEES Program Supervisor to coordinate daily program operations, supervise staff, and drive outreach to large prospective customers. The role includes survey scheduling, data review, reporting, and ensuring compliance with SoCalGas guidelines.

Travel about 30%–40% within Central and Southern California, with one remote work day per week if needed. You will provide day-to-day guidance on customer service and documentation while promoting

Qualifications

• Bachelor’s degree in business administration, energy, environmental science, or a related field preferred; equivalent work experience may be considered.
• Minimum two years of experience in program coordination, program operations, field operations, customer service, or related role.
• Experience coordinating staff assignments, tracking production, reviewing documentation, and supporting customer or client-facing program activities.
• Experience with databases and data tracking processes, including CRM, activity tracking, reporting, or similar systems.
• Proficiency with Microsoft Office applications (Word, Outlook, Excel).

Responsibilities

• Coordinate daily BEES program operations, including customer outreach, survey scheduling, field activity support, application review, reporting, pipeline management, and database updates.
• Supervise assigned program staff by delegating work, monitoring priorities, supporting training, coaching performance, and escalating staffing or performance concerns to the Senior Manager.
• Conduct outbound calling and targeted outreach to large prospective customers; oversee team calling to generate leads and promote no-cost energy efficiency surveys.
• Represent and promote the BEES program at events, trade shows, community meetings, industry forums, and other outreach opportunities.
• Review survey documentation, customer reports, energy savings calculations, required paperwork, and related submittals for completeness, accuracy, quality, and compliance with program requirements.
• Provide day-to-day guidance to staff on customer service, issue resolution, program procedures, survey documentation, report preparation, and client expectations.
• Monitor outreach, survey production, pipeline status, QA/QC findings, customer feedback, and documentation completion; identify gaps and recommend corrective actions to the Senior Manager.
• Support communications with customers, trade allies, clients, and stakeholders by responding professionally to questions, gathering feedback, and elevating concerns when appropriate.
• Assist with preparation of program status reports, production summaries, participation updates, quality control findings, and other reporting needed to demonstrate progress toward program goals.
• Travel throughout Central and Southern California approximately 30% to 40% of the time as needed to support program operations, customer engagement, staff oversight, field activities, and quality review.

Skills

Staff coordination

Customer outreach

Outbound calling

Event participation

Survey scheduling

Documentation

QA/QC

Reporting

Client support

Microsoft Office

Education

Bachelor’s degree in business administration, energy, environmental science, or a related field

Tools

Microsoft Excel

CRM systems

Database management

Job description

Resource Innovations in Santa Fe Springs, CA, is seeking a BEES Program Supervisor to coordinate daily program operations, supervise staff, and drive outreach to large prospective customers. The role includes survey scheduling, data review, reporting, and ensuring compliance with SoCalGas guidelines.

Travel about 30%–40% within Central and Southern California, with one remote work day per week if needed. You will provide day-to-day guidance on customer service and documentation while promoting