Bed Utilization & Patient Flow Coordinator

Highmark Health; Pittsburgh (Allegheny County); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Highmark Health is seeking personnel to optimize bed utilization and ensure proper patient placement within AHN facilities. Responsibilities include leveraging EMR data, verifying insurance, and coordinating transfers with clinical teams to maintain efficient patient flow.

The role requires experience with EMR, insurance verification, and call-center operations, with a focus on reducing wait times and improving throughput. A strong team-based approach is essential.

Qualifications

• High School/GED or six months or equivalent experience.
• Experience operating a PC, using multiple screens, and various software applications.
• Experience using a multichannel phone system.
• Medical terminology and insurance verification experience.
• Call Center Experience.

Responsibilities

• Leverages EMR registration and bed request data to identify and resolve bottlenecks in patient flow.
• Proactively identifying and resolving potential patient placement challenges.
• Maintaining accurate EMR of bed assignments and patient insurance information.
• Facilitates smooth patient transfers by collaborating with physicians, care managers, and hospitals.
• Monitors bed availability and cleanliness to minimize wait times.
• Escalates issues to Transfer Center clinical team to resolve delays.
• Fields incoming transfer request calls.
• Develops strategies to optimize bed utilization and reduce wait times.
• Precepts/mentors new employees.
• Analyzes data related to patient placement for efficiency improvements.

Skills

PC literacy

Multiple screens

Multichannel phone system

Medical terminology

Insurance verification

Call center experience

Education

Associate degree

Job description

Highmark Health is seeking personnel to optimize bed utilization and ensure proper patient placement within AHN facilities. Responsibilities include leveraging EMR data, verifying insurance, and coordinating transfers with clinical teams to maintain efficient patient flow.

The role requires experience with EMR, insurance verification, and call-center operations, with a focus on reducing wait times and improving throughput. A strong team-based approach is essential.