Beauty Store Leader & Client Experience Coach

Sephora; New York (NY); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusion & Belonging

Job summary

Sephora in New York’s Queens Center is seeking a Sales and Service Leader to drive client engagement and sales while coaching a diverse team in a fast-paced, inclusive environment.

You will lead by example, deliver personalized product recommendations, and ensure high standards of service and store presentation. This role emphasizes growth, teamwork, and a commitment to Sephora’s inclusive culture and brand initiatives.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills; excellent communication and interpersonal abilities.

Responsibilities

• Lead and inspire the team to deliver exceptional client service and achieve sales goals.
• Drive performance and contribute to store success through client engagement, product knowledge, and personalized recommendations.
• Coach for growth by providing ongoing feedback and development to elevate team performance.
• Train and develop teammates; support onboarding and continuous learning in service excellence and brand initiatives.
• Execute daily operations including inventory, visual merchandising, and store standards.
• Foster inclusivity and teamwork; uphold Sephora policies and create a safe shopping experience.

Skills

Leadership experience

Coaching

Sales and client service

Communication

Job description

Sephora in New York’s Queens Center is seeking a Sales and Service Leader to drive client engagement and sales while coaching a diverse team in a fast-paced, inclusive environment.

You will lead by example, deliver personalized product recommendations, and ensure high standards of service and store presentation. This role emphasizes growth, teamwork, and a commitment to Sephora’s inclusive culture and brand initiatives.