Beauty Salon Front Desk Manager

Beyond Hair; Fair Lawn (NJ); On-site; USD 40,000 - 52,000; Full time

Job summary

Beyond Hair, a welcoming beauty salon in Fair Lawn, NJ, seeks a Front Desk Office Manager to oversee daily client services and administrative operations. You will greet clients, manage appointments, handle inquiries, and support ownership with staff coordination.

The role emphasizes organized, customer-focused professionalism in a busy salon environment. Strong communication, multitasking, and computer skills are essential for success.

Qualifications

• Front desk or receptionist experience preferred.
• Salon/beauty industry experience is a plus.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient with scheduling software and payment systems.
• Dependable, punctual, and detail-oriented.
• Ability to work independently and with a team.
• Friendly, welcoming personality focused on customer satisfaction.

Responsibilities

• Greet clients warmly and provide exceptional customer service.
• Manage appointment scheduling, cancellations, and rescheduling.
• Answer calls, emails, and client inquiries.
• Oversee daily front desk operations and ensure efficiency.
• Process client payments and checkout procedures.
• Coordinate with stylists to manage appointment availability.
• Encourage client rebooking and promote salon services and products.
• Maintain accurate client records and daily transaction reports.
• Monitor salon supplies and general office organization.
• Assist ownership with administrative tasks and staff coordination.
• Address client questions professionally and escalate issues when needed.
• Maintain a clean, welcoming reception area and assist with clean workspaces.

Skills

Organizational skills

Customer service

Communication

Sales experience

Problem solving

Team collaboration

Tools

Scheduling software

Payment processing

Job description

Beauty Salon Front Desk Office Manager

Job Description

About the Opportunity

We are a welcoming, established beauty salon located in Fair Lawn, NJ, looking for a friendly, organized, and motivated Front Desk Office Manager to join our team!

We are seeking someone who is passionate about customer service, highly organized, and capable of managing the daily front desk and administrative operations of a busy salon. This is a great opportunity for someone who enjoys working in a positive, professional, and supportive beauty environment.

Responsibilities

• Greet clients warmly and provide exceptional customer service.
• Manage appointment scheduling, cancellations, and rescheduling.
• Answer incoming phone calls, emails, and client inquiries.
• Oversee daily front desk operations and ensure the salon runs efficiently.
• Process client payments, transactions, and checkout procedures.
• Coordinate with stylists and beauty professionals to manage appointment availability.
• Encourage client rebooking, promote salon services, and improve retail product sales.
• Maintain accurate client records, appointment information, and daily transaction reports.
• Monitor salon supplies, inventory, and general office organization.
• Assist salon ownership with administrative tasks, staff coordination, and daily operational needs.
• Address client questions and concerns professionally, escalating issues to ownership when necessary.
• Maintain a clean, organized, and welcoming reception area as well as assisting the hairdressers in maintaining clean workspaces.

Qualifications

• Previous front desk, receptionist, office management, or customer service experience preferred.
• Salon, spa, or beauty industry experience is a plus.
• Sales experience is a plus.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Comfortable using computers, scheduling software, and payment processing systems.
• Professional, dependable, punctual, and detail-oriented.
• Ability to work independently, take initiative, and solve problems.
• Friendly and welcoming personality with a strong focus on customer satisfaction.
• Ability to work collaboratively with salon staff and management.