Beauty Salon Front Desk & Guest Experience Lead

Beyond Hair; Fair Lawn (NJ); On-site; USD 40,000 - 52,000; Full time

Job summary

Beyond Hair, a welcoming beauty salon in Fair Lawn, NJ, seeks a Front Desk Office Manager to oversee daily client services and administrative operations. You will greet clients, manage appointments, handle inquiries, and support ownership with staff coordination.

The role emphasizes organized, customer-focused professionalism in a busy salon environment. Strong communication, multitasking, and computer skills are essential for success.

Qualifications

• Front desk or receptionist experience preferred.
• Salon/beauty industry experience is a plus.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient with scheduling software and payment systems.
• Dependable, punctual, and detail-oriented.
• Ability to work independently and with a team.
• Friendly, welcoming personality focused on customer satisfaction.

Responsibilities

• Greet clients warmly and provide exceptional customer service.
• Manage appointment scheduling, cancellations, and rescheduling.
• Answer calls, emails, and client inquiries.
• Oversee daily front desk operations and ensure efficiency.
• Process client payments and checkout procedures.
• Coordinate with stylists to manage appointment availability.
• Encourage client rebooking and promote salon services and products.
• Maintain accurate client records and daily transaction reports.
• Monitor salon supplies and general office organization.
• Assist ownership with administrative tasks and staff coordination.
• Address client questions professionally and escalate issues when needed.
• Maintain a clean, welcoming reception area and assist with clean workspaces.

Skills

Organizational skills

Customer service

Communication

Sales experience

Problem solving

Team collaboration

Tools

Scheduling software

Payment processing

Job description

Beyond Hair, a welcoming beauty salon in Fair Lawn, NJ, seeks a Front Desk Office Manager to oversee daily client services and administrative operations. You will greet clients, manage appointments, handle inquiries, and support ownership with staff coordination.

The role emphasizes organized, customer-focused professionalism in a busy salon environment. Strong communication, multitasking, and computer skills are essential for success.