Beauty Retail Team Leader - Client Experience

Inside Lvmh; Boston (MA); Hybrid; USD 39,000 - 44,000; Full time

Job summary

Sephora in Boston is seeking a Sales and Service Leader to drive store success, coach the team, elevate client experiences, and exceed goals. You’ll lead by example, foster a culture of beauty, inclusivity, and performance in a fast-paced retail setting.

This role requires scheduling flexibility, including nights, weekends and holidays, with full-time hours. You will leverage product knowledge and brand initiatives, mentor staff, manage operations, and uphold Sephora standards to create an

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast paced and dynamic environment.
• Quick learner with ability to absorb and share product knowledge and training.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Lead and inspire team to deliver exceptional client service and sales goals.
• Drive performance through client engagement, product knowledge, and recommendations.
• Coach for growth by providing ongoing feedback and development to elevate team performance.
• Train onboarding and continuous learning in service excellence, loyalty programs, product knowledge, and brand initiatives.
• Execute daily operations including inventory, visual merchandising, and store standards.
• Foster inclusivity and teamwork to ensure a positive work environment.
• Uphold Sephora standards and help maintain safe shopping experiences.

Skills

Leadership experience

Coach and inspire

Sales and client service

Communication

Interpersonal skills

Fast-paced adaptability

Lifting up to 50 lbs

Job description

Sephora in Boston is seeking a Sales and Service Leader to drive store success, coach the team, elevate client experiences, and exceed goals. You’ll lead by example, foster a culture of beauty, inclusivity, and performance in a fast-paced retail setting.

This role requires scheduling flexibility, including nights, weekends and holidays, with full-time hours. You will leverage product knowledge and brand initiatives, mentor staff, manage operations, and uphold Sephora standards to create an