Beauty Host - Full Time - NATICK MALL

L'Occitane En Provence; Natick (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

L'Occitane En Provence in Natick, MA is seeking a Beauty Host to welcome guests and create a serene, sensory experience within our iconic yellow doors. You will greet guests, share product knowledge, and tailor demonstrations to individual preferences.

This role values strong communication, a sales mindset, and a passion for skincare and fragrance. You will support store operations, collaborate with the team, and welcome feedback with a positive, growth-oriented attitude.

Qualifications

• Strong communication and problem-solving abilities.
• Entrepreneurial attitude with sales focus.
• Commitment to customer satisfaction (internal and external).
• Interest in skincare, body care, and fragrance helpful.
• Flexible and adaptable in a retail environment.
• Basic technology skills.

Responsibilities

• Greet guests and provide a sensory, hospitality-driven experience.
• Anticipate guest needs and exceed expectations.
• Welcome feedback with a growth mindset.
• Support store operations and policies; take initiative.
• Foster a positive, inclusive team culture.
• Collaborate with teammates using varied communication styles.

Skills

Communication skills

Problem-solving

Sales mindset

Customer service

Skincare interest

Adaptability

Technology basics

Job description

Who You Are:

Embark on a serene journey as a Beauty Host with L’Occitane. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

We value hearing from individuals who possess:

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable.

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

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