Beauty Host - Full Time - NATICK MALL

L'OCCITANE Group (B Corp); Natick (MA); On-site; USD 22,000 - 30,000; Part time

Job summary

L’Occitane seeks a Beauty Host to greet guests and craft a tranquil, sensorial experience inside our Natick, MA store. You will prioritize guest satisfaction, adapt to needs, and support store operations while collaborating with the team to provide exceptional service.

Ideal candidates enjoy skincare, fragrance, and body care, and bring strong communication and problem-solving skills to create memorable visits for every guest.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in a sales-driven environment is preferred.
• Customer-focused mindset and ability to delight guests.
• Interest in skincare, body care, and fragrance is a plus.
• Flexible and adaptable to store needs and different guests.

Responsibilities

• Welcome guests and create a welcoming, sensorial experience.
• Prioritize guest experience and anticipate needs.
• Maintain openness to feedback and focus on growth.
• Support store operations and assist with daily tasks as needed.
• Foster a positive, inclusive team culture.
• Communicate with care across diverse personalities.

Skills

Strong communication

Entrepreneurial attitude

Sales-driven background

Customer satisfaction mindset

Skincare interest

Adaptability

Basic technology skills

Job description

Who You Are:

Embark on a serene journey as a Beauty Host with L’Occitane. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

We value hearing from individuals who possess:

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable.

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.