Beauty Advisor

L'Occitane En Provence; Palo Alto (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

L'Occitane En Provence in Palo Alto is seeking a Full-Time Beauty Host to welcome guests and guide them through a tranquil, sensory shopping experience at our iconic yellow doors.

You will focus on delivering exceptional guest service, anticipate needs, and collaborate with the team to uphold store policies while promoting skincare and fragrance products.

This role offers an hourly pay range of $20.43 to $23.50, with opportunities to grow in a supportive, beauty-focused environment.

Qualifications

• Strong communication skills and problem-solving ability.
• Background in a sales-driven environment.
• Customer satisfaction focus.
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended.
• Basic technology skills.

Responsibilities

• Greet and host guests with a warm, sensory experience.
• Anticipate guest needs and exceed expectations.
• Welcome feedback and maintain a growth mindset.
• Support store operations and policies, taking initiative.
• Mentor colleagues and foster a positive, inclusive team culture.
• Collaborate with the team using flexible communication styles.

Skills

Strong communication

Creative problem solving

Entrepreneurial mindset

Sales experience

Customer focus

Tech basics

Job description

Who You Are:

Embark on a serene journey as a Full-Time Beauty Host with L’Occitane at Palo Alto. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

We value hearing from individuals who possess:

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended
• Basic Technology Skills

The pay range for this role is $20.43 - $23.50 an hour (based on skills and experience).

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable.

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

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