Beauty Customer Care Coordinator - Part-Time & Growth

TonyMoly USA; New York (NY); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

Employee product discount

Part-time schedule up to 15 hours/week

Growth opportunities

Job summary

TONYMOLY USA is seeking a Customer Service Coordinator to own customer inquiries in Gorgias and support Shopify operations. You will resolve order, shipping, return, refund, and product questions with a warm, on-brand voice.

Requirements include 2+ years in customer service, beauty industry experience, and hands-on Shopify and Gorgias skills. Part-time up to 15 hours/week with an employee product discount. Apply to grow with a dynamic beauty brand.

Qualifications

• 2+ years of customer service experience, preferably in e-commerce or DTC.
• Beauty or skincare industry experience required.
• Hands-on experience with Shopify and Gorgias required.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer inquiries in Gorgias within 24 business hours, in a warm, professional, on-brand voice.
• Resolve order, shipping, return, refund, and exchange issues in line with company policy.
• Answer product questions, including usage, ingredients, and skin-type guidance.
• Escalate adverse reactions and sensitive complaints to the appropriate team member immediately.
• Maintain Gorgias macros, templates, and help-center content.
• Track response times and customer satisfaction, and report recurring issues to marketing and operations.
• Process and monitor orders and keep inventory records accurate.
• Support product and collection launches, including promotions, discounts, and flash sales, with advance customer messaging ready.

Skills

Communication skills

Organization

Teamwork

Customer data protection

Education

Bachelor’s degree or equivalent experience

Tools

Shopify

Gorgias

Job description

TONYMOLY USA is seeking a Customer Service Coordinator to own customer inquiries in Gorgias and support Shopify operations. You will resolve order, shipping, return, refund, and product questions with a warm, on-brand voice.

Requirements include 2+ years in customer service, beauty industry experience, and hands-on Shopify and Gorgias skills. Part-time up to 15 hours/week with an employee product discount. Apply to grow with a dynamic beauty brand.