Beauty Counter Lead: Sales, Events & Education

Nordstrom, Inc.; San Jose (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

401k

Medical/vision/dental/life/disability

PTO accruals

Holidays

Merchandise Discount

Job summary

Nordstrom Beauty Department is seeking a Counter Manager who blends sales leadership with beauty education. You will perform makeup applications, skincare analyses, and guide clients toward products that fit their goals, while leading a small team and maximizing sales for your assigned brand.

You will set personal and counter goals, train on trends, manage events, build vendor relationships, and engage customers in-store and via social media. Flexibility includes evenings and weekends.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
• Strong multitasking, organization, and follow‑through skills
• Drive to achieve sales goals, with interest in using networking and technology
• The ability to work a flexible schedule based on business needs, including evenings and weekends

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer's beauty goals
• Collaborate with team members to create a welcoming and inclusive environment for all customers
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media)
• Manage the scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Keep department customer‑ready through organization and cleanliness
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts

Skills

Customer service

Beauty knowledge

Sales skills

Communication

Team player

Tech savvy

Job description

Nordstrom Beauty Department is seeking a Counter Manager who blends sales leadership with beauty education. You will perform makeup applications, skincare analyses, and guide clients toward products that fit their goals, while leading a small team and maximizing sales for your assigned brand.

You will set personal and counter goals, train on trends, manage events, build vendor relationships, and engage customers in-store and via social media. Flexibility includes evenings and weekends.