Beauty Concierge: Expert Service & Demos

Ulta Beauty, Inc.; Hartford (CT); Hybrid; USD 21,000 - 25,000; Full time

Job summary

Ulta Beauty in Hartford, CT is seeking a Beauty Advisor to deliver an exceptional guest experience by engaging each guest, assessing needs, and recommending products and services. You will handle cashier tasks, keep fixtures stocked, and maintain store cleanliness.

This role requires a passion for beauty, strong guest service skills, and the ability to learn product knowledge quickly. Prior retail or service experience is preferred with a flexible schedule including weekends and holidays.

Qualifications

• High school diploma is preferred.
• 1 year of relevant work experience or equivalent combination of education and relevant work experience preferred
• Demonstrates a passion for guest service and competency for selling
• Proficient with basic technology (e.g., Point of Sale system and Apple devices)
• Ability to build and maintain strong customer relationships

Responsibilities

• Contribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty, omni-channel sales, and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest entering the store, personalizing service to their needs, and informing guests about promotions and sales.
• Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take the initiative to stay informed regarding new and existing products and services, and be knowledgeable about ingredients and benefits to better serve guests.
• Maintain prompt, regular attendance.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor and when prompted by Ulta Beauty’s systems.
• Collaborate with managers and associates throughout the store to help grow the business.

Skills

Guest service

Sales

POS system

Customer relationships

Teamwork

Education

High school diploma

Tools

POS system

Apple devices

Job description

Ulta Beauty in Hartford, CT is seeking a Beauty Advisor to deliver an exceptional guest experience by engaging each guest, assessing needs, and recommending products and services. You will handle cashier tasks, keep fixtures stocked, and maintain store cleanliness.

This role requires a passion for beauty, strong guest service skills, and the ability to learn product knowledge quickly. Prior retail or service experience is preferred with a flexible schedule including weekends and holidays.