Beauty and Wellness Consultant

Walgreens; Garden City Park (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading company as a Beauty and Wellness Consultant, where you'll provide exceptional customer care, engage with clients to meet their beauty and wellness needs, and drive sales through personalized advice and product demonstrations. This role emphasizes relationship building and operational excellence in the beauty department.

Qualifications

• 1+ year retail sales experience meeting sales goals.
• Licensure in Cosmetology or Esthetician license required.

Responsibilities

• Maximize sales and brand awareness through exceptional customer care.
• Engage customers and resolve issues for a positive experience.
• Lead in-store events to promote brand awareness.

Skills

Customer Care

Sales

Relationship Building

Product Knowledge

Education

High School Diploma/GED

Tools

PC Skills

Tablet Skills

Job description

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Job Objectives

Maximize sales and brand awareness by providing exceptional customer care in a friendly, efficient, and professional manner. Offer impartial, personalized advice and expertise regardless of brand and budget. Demonstrate a passion for beauty and wellness, providing inspirational knowledge and solutions for customers' beauty and wellness needs, including mini-makeovers and skincare consultations. Focus on the customers’ total look and model a distinctive customer experience. Oversee and maintain overall beauty department standards.

Job Responsibilities/Tasks

Customer Experience

• Engage customers by greeting and assisting with products and services. Resolve issues and answer questions to ensure a positive experience.
• Share customer care best practices by proactively offering assistance, asking questions to identify needs, and informing customers of options.
• Greet, listen, and engage to identify needs, inform customers of suitable products/services, and provide warm transfers when necessary.
• Provide expertise in product demonstrations and consultations using tools like the Skin Hydrometer and tablet.
• Lead and deliver in-store events to promote brand awareness and loyalty.
• Build genuine relationships with customers and provide authentic closure of interactions.
• Utilize omni-channel solutions to enhance engagement.
• Locate products in other stores or online if unavailable locally.

Operations

• Achieve or exceed sales goals by assisting customers and modeling exceptional care.
• Review beauty business performance regularly in partnership with store leadership.
• Focus on link-selling and up-selling, showing sale items and complementary products.
• Use testers and samples to demonstrate products and leverage promotional items.
• Maintain testers according to hygiene standards and keep the department organized.
• Implement asset protection procedures to minimize profit loss.
• Process sales transactions accurately.
• Participate in meetings about programs, promotions, and new launches.
• Maintain knowledge of store systems and equipment.
• Ensure compliance with laws regarding regulated products.
• Follow all policies and foster respectful coworker relationships.
• Complete special assignments as needed.

Training & Personal Development

• Monitor personal performance, set high standards, stay updated on industry trends, and learn from others.
• Attend training sessions and complete e-learning modules.
• Maintain a professional appearance aligned with company guidelines.
• Share behaviors and provide training to new team members.
• Collaborate with leadership to review goals and enhance product knowledge.

Qualifications

• High School Diploma/GED and 1+ year retail sales experience meeting sales goals or selling beauty/cosmetic products.
• Ability to develop strategies independently and escalate issues when needed.
• Knowledge of beauty products and brands.
• Experience in relationship building within a team.
• Basic PC/tablet skills.
• Flexible schedule including evenings, weekends, and holidays.
• Fluent in English (except in Puerto Rico).
• Licensure in Cosmetology or Esthetician license.