Beauty and Wellness Consultant

Walgreens; Wyckoff (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Beauty and Wellness Consultant to enhance customer experiences through exceptional service and expert advice. This role involves maximizing sales in the beauty department, conducting product demonstrations, and building lasting relationships with customers. With a focus on personal development and training, you will thrive in a supportive environment that values diversity and inclusion. Join a team dedicated to making health and happiness accessible, and take the next step in your career in the beauty and wellness sector.

Qualifications

• 1+ year of retail sales experience with sales goals or beauty/cosmetics experience.
• Ability to work independently and meet objectives.
• Knowledge of beauty products and brands.

Responsibilities

• Maximize sales by providing exceptional customer care and personalized advice.
• Engage with customers to identify needs and suggest products.
• Lead in-store events to promote brand awareness.

Skills

Retail Sales Experience

Customer Care

Knowledge of Beauty Products

Basic PC/Tablet Skills

Makeup Application

Relationship Building

Fluency in English

Education

High School Diploma/GED

Cosmetology or Esthetician License

Degree from Beauty School

Tools

Skin Hydrometer

Tablets

Job description

Join to apply for the Beauty and Wellness Consultant role at Walgreens.

Job Objectives

Maximize sales and brand awareness by providing exceptional customer care in a friendly, efficient, and professional manner. Offer impartial, personalized advice and expertise regardless of brand and budget. Demonstrate a passion for beauty and wellness, providing inspirational knowledge and solutions such as mini-makeovers and skincare consultations, emphasizing the customers’ overall look. Model and deliver a distinctive, delightful customer experience. Oversee and maintain overall beauty department standards.

Job Responsibilities/Tasks

Customer Experience

• Greet customers and offer assistance with products and services. Resolve issues and answer questions to ensure a positive experience.
• Share customer care best practices by proactively offering assistance, asking questions to identify needs, and informing customers of options.
• Engage with customers to identify their needs, suggest appropriate products and services, and facilitate warm transfers when necessary.
• Provide product demonstrations and consultations using tools like the Skin Hydrometer and tablets.
• Lead and participate in in-store events to promote brand awareness and loyalty.
• Build genuine relationships with customers, providing authentic closure and fostering ongoing engagement.
• Utilize omni-channel solutions to enhance the customer experience.
• Locate products in other stores or online if unavailable locally.

Operations

• Achieve or surpass sales goals by assisting customers and modeling exceptional care.
• Review beauty business performance regularly in collaboration with store leadership.
• Focus on cross-selling and up-selling by showcasing sale items and complementary products.
• Use testers and samples to demonstrate products and promote promotional programs.
• Maintain hygiene standards for testers and keep the department clean and organized.
• Implement asset protection procedures to minimize profit loss.
• Process sales transactions accurately.
• Participate in meetings and training sessions related to programs, promotions, and brand launches.
• Maintain knowledge of store systems and equipment.
• Ensure compliance with laws regarding regulated products.
• Follow all company policies and foster respectful relationships with coworkers.
• Complete assigned special tasks.

Training & Personal Development

• Monitor personal performance, set high standards, and stay updated on industry trends.
• Attend training, seminars, and knowledge-sharing sessions, and educate team members on new updates.
• Maintain a professional appearance per company guidelines.
• Share knowledge and assist in training new team members.
• Collaborate with store leadership to review goals and improve product knowledge.

Walgreens, a leading drugstore chain, offers a supportive environment for career growth in health and wellness. We serve over 10 million customers daily across the U.S., with a presence in all states and online. Our goal is to make health and happiness accessible and simple, providing health services, immunizations, and pharmacy care. We value diversity and inclusion, offering opportunities for all qualified applicants.

Minimum Qualifications

• High School Diploma/GED and at least one year of retail sales experience with sales goals OR experience selling beauty/cosmetics and providing customer care.
• Ability to work independently to meet objectives and escalate issues when necessary.
• Knowledge of beauty products and brands.
• Experience building relationships within teams.
• Basic PC/tablet skills.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Fluency in English (except in Puerto Rico).
• Cosmetology or Esthetician license as required by state.
• Experience with makeup application and providing makeovers.
• Experience selling Prestige brands and a degree from Beauty School preferred.
• Externship experience with other retailers is a plus.