Beauty Advisor: Create Exceptional Guest Experiences

Ulta Beauty, Inc.; Georgia; On-site; USD 26,000 - 38,000; Full time

Job summary

Ulta Beauty is seeking a Beauty Advisor (BA) to deliver exceptional guest experiences, assist with makeup applications, skincare analysis, and product demonstrations in-store. You will drive sales while maintaining a welcoming environment and keeping up-to-date on promotions and product knowledge.

The role requires strong guest service, ability to engage customers, and collaboration with store leadership to meet performance goals. Flexible schedule with retail hours is expected.

Qualifications

• Demonstrates a passion for guest service and competency for selling.
• Proficient with basic technology (POS systems, Apple devices).
• Ability to build and maintain strong customer relationships.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty, omni-channel sales, and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by greeting and engaging each guest entering the store, personalizing service to their needs, answering questions about products and services, informing guests about promotions and sales, and recommending complementary Ulta Beauty products and/or services.
• Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take the initiative to stay informed regarding new and existing products and services during work time and be knowledgeable about the ingredients and benefits of these products and services to better serve guests.
• Maintain prompt, regular attendance.

Skills

Guest service

Sales competency

POS system

Apple devices

Customer relationships

Troubleshooting

Independent and team work

Education

High school diploma (preferred)

Tools

POS system

Apple devices

Job description

Ulta Beauty is seeking a Beauty Advisor (BA) to deliver exceptional guest experiences, assist with makeup applications, skincare analysis, and product demonstrations in-store. You will drive sales while maintaining a welcoming environment and keeping up-to-date on promotions and product knowledge.

The role requires strong guest service, ability to engage customers, and collaboration with store leadership to meet performance goals. Flexible schedule with retail hours is expected.