Beauty Advisor

Compunnel Inc.; Clark (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Beauty Advisor to engage with stylists and consumers, providing expert knowledge in hair color and care products. This role involves responding to inquiries through various channels, building relationships, and offering insights for product improvements. The ideal candidate will possess a valid Cosmetology License and have 3-5 years of salon experience. Join a dynamic team where your expertise will significantly impact customer satisfaction and brand loyalty, all while working in a supportive and flexible environment.

Qualifications

• Valid Cosmetology License and 3-5 years in salon color experience required.
• Strong product knowledge and attention to detail are essential.

Responsibilities

• Engage with stylists and consumers through multiple channels.
• Provide expert knowledge and support for hair care products.

Skills

Cosmetology License

Salon Color Experience

Customer Service

Product Knowledge

Attention to Detail

Bilingual Communication

Education

Relevant Business Experience

Tools

LE CARE TECHNOLOGY SUITE

MS Word

Job description

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Job Summary:

The Candidate engages with our stylists and consumers through many touch points. The Beauty Advisor will support the Hair Color/Hair Care category for our Professional Product and Consumer Product brands, by responding to stylists/consumers contacts via multiple channels (phone, email, letter, chat, social media, Rating & Reviews, e-Commerce). Beauty Advisor provides expert knowledge to consumers, salons, and other sources contacting us for information or seeking assistance in the use our products. Will utilize opportunities to build sustainable relationships. Offers insights to the brands for continuous product and service improvements. A valid Cosmetology License and 3–5 years in salon color experience required.

Job Accountabilities:

• Displays a professional company image through voice and online interactions
• Meets established quality standards in all contacts across all channels
• Ensures optimal service levels maximizing resources
• Recognizes and recommends new ways to influence consumers in their purchase decision
• Performance meets expectations of key metrics
• Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours.
• Offers schedule flexibility to support the needs of the business
• Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
• Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
• Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce

Product Expertise:

• Has expert product knowledge within the Métier
• Assists consumers in finding appropriate products
• Educates consumers in the use of our products
• Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware
• Builds relationships with each consumer who contacts our brands
• Recognizes, document all consumer interactions and alerts management of trends.
• Can communicate contents of consumer conversations accurately to support consumer insights
• Resolves issues fairly, balancing the needs of the consumers with those of the organization
• CRM: LE CARE TECHNOLOGY SUITE
• Documents product issues in a way that the information can be used for product improvement or development
• Accurately enters required information in the CRM and surveys to ensure data integrity

Technical/Professional:

• A valid Cosmetology License and 3–5 years in salon color experience required.
• Strong product/brand knowledge
• Strong attention to detail
• Intermediate skills with MS Word
• If bi-lingual – able to compose responses in same language
• Position requires extended periods of time answering calls with the use of a headset
• Acts/Leads with Human Sensitivity
• Displays Sensitivity to the Métier
• Interacts Effectively
• Achieves Results with Integrity

Preferred Key Experiences (prior to this position):

• A combination of education and relevant business experience will be considered.
• Demonstrates expertise in the products, services, philosophies and culture within the client.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Personal Care Product Manufacturing and Retail Health and Personal Care Products

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