Beachfront Outlet Server – Guest Service & Upsell

Highgate; Carolina (PR); On-site; USD 12,000 - 21,000; Full time

Benefits offered by this job

Free breakfast

Evening reception

Job summary

Highgate Hotels is seeking an Outlet Server to deliver high-quality service in Isla Verde Beach's resort setting. You will receive and deliver guest orders, handle payments, and maintain a clean, organized dining area with a focus on guest satisfaction.

The role requires knowledge of menus, friendly communication, and the ability to upsell beverages and meals. Flexible hours and standing for extended periods are expected.

Qualifications

• High School diploma or equivalent; hotel or related field experience preferred.
• Flexible and long hours sometimes required.
• Ability to stand during entire shift.
• Must communicate effectively with guests and staff.
• Familiar with operating a POS system and handling payments.

Responsibilities

• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
• Have thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Consistently upsell food, beverage and promotional items to guests.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Skills

Customer service

Communication

Stand for long shifts

Cash handling

Upselling

Education

High School diploma

Tools

POS system

Cash register

Job description

Highgate Hotels is seeking an Outlet Server to deliver high-quality service in Isla Verde Beach's resort setting. You will receive and deliver guest orders, handle payments, and maintain a clean, organized dining area with a focus on guest satisfaction.

The role requires knowledge of menus, friendly communication, and the ability to upsell beverages and meals. Flexible hours and standing for extended periods are expected.