Beachfront Guest Services Manager
Sheraton Kauai Coconut Beach Resort
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Benefits offered by this job
Job summary
Sheraton Kauai Coconut Beach Resort in Kauai, Hawaii, is seeking a Guest Services Manager to oversee the day-to-day operations of our guest services team, including front desk, concierge, and bell staff. You will ensure smooth check-in/check-out, handle guest inquiries, train staff, and drive service standards to exceed guest expectations.
Join us for a competitive salary of USD 70,000 per year, comprehensive benefits, and opportunities for growth within Davidson Hospitality Group.
Qualifications
- Bachelor's degree in Hospitality Management or related field.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
Responsibilities
- Manage and lead the guest services team (front desk, concierge, bell staff).
- Ensure smooth check-in and check-out for guests.
- Handle guest inquiries and special requests promptly and professionally.
- Train and mentor staff to deliver exceptional guest service.
- Monitor and respond to guest feedback and reviews.
- Collaborate with other departments to enhance the guest experience.
Skills
Education
Tools
Job description
Sheraton Kauai Coconut Beach Resort in Kauai, Hawaii, is seeking a Guest Services Manager to oversee the day-to-day operations of our guest services team, including front desk, concierge, and bell staff. You will ensure smooth check-in/check-out, handle guest inquiries, train staff, and drive service standards to exceed guest expectations.
Join us for a competitive salary of USD 70,000 per year, comprehensive benefits, and opportunities for growth within Davidson Hospitality Group.
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