Beach Shoppe Front Office Clerk

Troon International; Bethany Beach (DE); On-site; USD 17,000 - 25,000; Part time

Job summary

A hospitality management company is seeking a Front Office Clerk for its Beach Shoppe. This part-time/full-time seasonal role is responsible for greeting guests, managing transactions, and ensuring customer satisfaction. The ideal candidate will have at least one year of guest service experience and a high school diploma. The position demands excellent multi-tasking abilities and problem-solving skills. Join a team dedicated to providing top-quality guest experiences in Bethany Beach, Delaware.

Qualifications

• Ability to work in a fast paced environment.
• Experience in Front Desk or Guest Service for at least one year.
• Ability to multi-task in a fast-paced environment.
• Ability to effectively problem solve and resolve guest complaints.

Responsibilities

• Greet guests in a friendly and professional manner.
• Process cash and credit transactions accurately.
• Respond to guest inquiries and concerns.
• Make service recovery recommendations.
• Promote teamwork and quality service through daily communication with other departments.

Skills

Multi-tasking

Problem solving

Customer service

Education

High School diploma or equivalent

Job description

Sea Colony Recreational Bethany Beach, DE 19930, USA

Description

The Part-Time/Full-Time Seasonal Beach Shoppe Front Office Clerk will be responsible for providing excellent guest service as it pertains to guest registration/checking-In and Point of Sale transactions for the resort. He/She will promptly address guest service needs, provide resort information, collect payment, and accurately manage cash receipts. He/she will maintain the company’s expected high quality standards of services.

Job Duties

• 50% Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit badges and parking permits, and provide resort information and area attractions details and directions.
• 25% Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and complete cashier and other reports.
• 10% Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and elevate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up.
• 5% Make appropriate service recovery recommendations.
• 10% Promote team work and quality service through daily communications and coordination with other departments.

Qualifications

• Ability to multi-task and work in a fast paced environment
• Ability to effectively problem solve, think outside the box to resolve guest complaints.
• Education: High School diploma or equivalent required
• Experience:
  • Front Desk or Guest Service experience – minimum one year

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.