BDC Service Representative

Elgin Toyota; Streamwood (IL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k) Savings Plan

Basic Life Insurance

Paid Training

Career Advancement Opportunities

Work-Life Balance

Job summary

Bob Loquercio Auto Group is seeking an experienced Automotive BDC Manager to lead their Business Development Center. This role is vital for driving lead conversion and ensuring every customer interaction reflects the high standards of the group.

The ideal candidate will have a proven history in automotive dealership BDC management and a passion for coaching a successful team. This position offers excellent opportunities for career advancement in a family-owned organization committed to employee

Qualifications

• Automotive dealership BDC management experience is required.
• Proven success in leading a Business Development Center.
• Strong understanding of automotive sales processes.

Responsibilities

• Lead and motivate the Business Development Center team.
• Respond to internet leads professionally and courteously.
• Utilize scripts and workflows for a consistent customer experience.

Skills

Leadership

Coaching

Customer Satisfaction

CRM Systems

Lead Conversion

Organizational Skills

Digital Marketing

Tools

CRM Software

Lead Management Tools

Job description

Automotive BDC Manager

Build a Long-Term Career with an Award-Winning Automotive Group

Award-Winning Bob Loquercio Auto Group is seeking an experienced, motivated, and results-driven BDC Manager to lead our Business Development Center. We are looking for an automotive professional with a proven history of developing successful teams, driving lead conversion, and delivering an exceptional customer experience.

We value leaders who are committed to building a long-term career with our organization. If you have dealership BDC management experience, a passion for coaching others, and a desire to grow with a stable, family-owned automotive group, we'd love to meet you.

Benefits

• Medical Plan
• Dental Plan
• Vision Plan
• 401(k) Savings Plan
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Employee Discounts on Products and Services
• Paid Training and Professional Development
• Career Advancement Opportunities
• Work-Life Balance
• Family-Owned Organization Focused on Long-Term Employee Success

What We're Looking For

As the BDC Manager, you will be responsible for leading the day-to-day operations of our Business Development Center while ensuring every customer interaction reflects the high standards of Bob Loquercio Auto Group. You will oversee a team of Business Development Representatives, drive appointment generation, monitor performance, and implement processes that maximize lead conversion and customer satisfaction.

The ideal candidate has previous automotive dealership BDC management experience, thrives in a fast-paced environment, and understands the importance of accountability, coaching, and process consistency.

Responsibilities

• Lead, coach, and motivate the Business Development Center team to achieve and exceed performance goals.
• Respond promptly, professionally, and courteously to internet leads while ensuring your team follows the same high standards.
• Utilize proven scripts, workflows, and best practices to create a consistent and exceptional customer experience.
• Monitor and ensure all customer inquiries are entered accurately into the dealership CRM.
• Oversee appointment generation while improving appointment show rates and sales conversions.
• Effectively utilize CRM and lead management tools to maximize opportunities.
• Review daily, weekly, and monthly performance metrics and implement strategies for continuous improvement.
• Partner closely with the Sales Management team to ensure a seamless customer experience from initial contact through vehicle delivery.
• Compile reports, monitor team performance, and maintain accurate documentation in a timely manner.
• Lead by example through professionalism, integrity, accountability, and a commitment to customer satisfaction.

Qualifications

• Automotive dealership BDC management experience is required.
• Proven success leading a Business Development Center or Internet Sales Department in a dealership environment.
• Strong understanding of automotive sales processes, CRM systems, and internet lead management.
• Experience coaching, mentoring, and developing high-performing teams.
• Results-driven with the ability to improve lead conversion, appointment-setting, and customer retention.
• Excellent leadership, communication, organizational, and time-management skills.
• Experience working in a disciplined, process-oriented, and performance-driven dealership environment.
• Knowledge of social media, digital marketing, and online customer engagement is a plus.
• Self-motivated, dependable, and looking to build a long-term career with an organization that promotes from within.

If you're an experienced automotive BDC leader looking for a company that values performance, longevity, and professional growth, we invite you to apply and become part of the Bob Loquercio Auto Group family.