BDC Service Representative

Rusnak Auto Group; Arcadia (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Rusnak Auto Group in Arcadia, CA, is seeking a BDC Service Representative to maintain a vital link between the Business Development Center and clients. The role focuses on driving service appointments, supporting franchise goals, and contributing to a high-performing service team.

The ideal candidate has 2+ years in customer service, strong communication skills, and willingness to adopt scripts and adapt to evolving BDC campaigns. Compensation starts at $18/hour and varies with experience.

Qualifications

• HS Diploma or GED or equivalent.
• 2+ years of customer service experience in retail.
• Excellent interpersonal and customer service skills, with retail experience.
• Strong verbal and written communication skills; bilingual in English and Spanish a plus.

Responsibilities

• Fields inbound phone calls daily; make outbound calls to gain new growth for all franchises.
• Generate service appointments for all franchises to promote greater revenue for each franchise.
• Record all customer interaction activity in the Company’s database; write notes clearly and with complete details.
• Carry out special tasks assigned by the BDC and Service management teams to support overall team success.
• Meet individual and team goals and initiatives (hourly, monthly, and annual).
• Provide daily, monthly, and quarterly progress updates to BDC and Service management; keep managers informed.

Skills

Customer service experience

Bilingual English/Spanish

Education

HS Diploma or GED

Job description

Become a Rusnak! Join Rusnak Auto Group, a leading automotive organization with over 60 years of success serving Greater Los Angeles and Southern California. We are proud to offer a dynamic, diverse, ethical, and professional workplace where dedicated team members thrive while representing some of the world's most sought-after luxury automotive brands.

About The Role

Our BDC Department in Arcadia is seeking BDC Service Representatives. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by effectively maintaining a vital communication link between the Business Development Center (BDC) and internal and external Clients, while ensuring achievement of all franchise service goals and objectives.

Compensation: $18/hr.

• Compensation will be based on experience and skill level.

Responsibilities

• Fields inbound phone calls on a daily basis; make outbound phone calls to gain new growth for all franchises
• Generate service appointments for all franchises to promote greater revenue for each franchise
• Efficiently record all customer interaction activity in the Company’s customer database system; enter notes in a timely basis and write in professional, clear, grammatically correct manner with complete details listed.
• Effectively manages special tasks as assigned by the BDC and Service management team to contribute to overall team success of the organization
• Meet individual and team goals and initiative; for example hourly goals, monthly, and annual goals
• Provides daily, monthly and quarterly progress updates to BDC and Service management; ensures all managers are informed on all customer and personal concerns.
• Learn and adapt to changing needs of BDC campaigns by given deadline
• Learn and correctly apply scripts within 24 hours of being provided by management
• Communicates effectively with service customers within established time frames
• Encourages clients to visit the dealership and service their vehicle by scheduling service appointments;

Qualifications

• Desired; H.S. Diploma/GED/ or Equivalent
• Required; 2+ years in position of customer service representative or similar positions in retail industry.
• Required; Excellent interpersonal and customer service skills; retail related experience.
• Required; Strong verbal and written communication skills (Bi-lingual in English and Spanish a plus;
• At least eighteen (18) years of age.

We are committed to providing equal employment opportunities to all applicants and employees without regard to race, ethnicity, color, religion, creed, national origin, ancestry, sex, pregnancy (including childbirth, breast feeding and related medical conditions), age, disability, citizenship status, veteran and uniform service member status, protected medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain required employment statistics on applicants.

The Company will provide a reasonable accommodation for any known physical or mental disability of a qualified individual to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. Please inform the Company’s Human Resources representative if you need assistance completing any forms or to otherwise participate in the application process.

Please provide complete information. An incomplete application may affect your consideration for employment.