BDC Sales Representative

The Thompson Organization; False Pass (AK); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Blue Cross health plans

Paid life insurance

Flexible spending accounts

Paid vacation and holidays

Employee and family discounts

Job summary

The Thompson Organization, based in Bucks County area, seeks an experienced Automotive Sales BDC Representative to join our fast-paced dealership team. This full-time role focuses on delivering exceptional customer experiences and generating high-quality sales appointments.

We value motivation, organization, and a team-first attitude. Bilingual candidates are encouraged, and FOCUS CRM experience is a plus. Competitive compensation and extensive benefits are provided.

Qualifications

• 2+ years in Automotive Sales BDC or similar role.
• Proven track record of setting and managing quality sales appointments.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Excellent organization and follow-up abilities.
• Proficiency with CRM systems is a plus and bilingual applicants are encouraged.

Responsibilities

• Handle high volume inbound/outbound inquiries via phone, email, text, and CRM.
• Respond promptly to internet leads and inquiries.
• Schedule and confirm appointments for the sales team.
• Build rapport and identify customers' vehicle needs.
• Follow processes to maximize show rates and opportunities.
• Maintain accurate customer records in the CRM.
• Collaborate with sales to deliver a seamless showroom experience.
• Meet or exceed individual and department targets.

Skills

High-volume communication

CRM proficiency

Appointment scheduling

Organizational skills

Tools

FOCUS CRM

Job description

Job Description

JOB DESCRIPTION

The Thompson Organization is expanding our Business Development Center (BDC)/Internet Sales Department, and we're looking for an experienced, high-performing Automotive Sales BDC Representative to join our growing team.

This is not an entry-level position. We're seeking a motivated professional who thrives in a fast-paced dealership environment, consistently delivers exceptional customer experiences, and has a proven track record of generating quality sales appointments.

If you're driven, organized, customer-focused, and ready to take your career to the next level with one of the area's most respected dealer groups, we'd love to hear from you.

Schedule

• Full-time position
• Rotating evening and Saturdays.

Responsibilities

• Handle a high volume of inbound and outbound customer communications via phone, email, text, and CRM.
• Respond promptly to internet leads and customer inquiries.
• Schedule and confirm appointments for the sales team.
• Build rapport with customers while identifying their vehicle needs.
• Follow dealership processes to maximize appointment show rates and sales opportunities.
• Maintain accurate customer records and activity within the CRM.
• Work closely with the sales team to provide an exceptional customer experience from first contact through showroom visit.
• Meet and exceed individual performance goals and department metrics.

Qualifications

• Minimum of 2 years of Automotive Sales BDC experience is required.
• Proven success setting and managing high-quality sales appointments.
• Strong communication, phone, and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent organizational and follow-up skills.
• Strong computer proficiency.
• FOCUS CRM experience is a plus.
• Bilingual candidates are encouraged to apply.
• Positive attitude, strong work ethic, and a team-first mentality.

Working for Thompson means you're a part of the family. We have a unique culture where management knows your name and works with you to achieve your career goals. We offer competitive salaries, top-notch facilities that include toolboxes for our technicians, air-conditioned shops, free uniforms, Saturday team lunches and an extensive benefits package.

At Thompson, we care about your family because you are a part of ours. We organize events like Bring your Child to Work Day and Dorney Park day, where your family can also be involved with the Thompson experience. We also do an annual tree decorating contest, Denim Day, and sponsor Bucks County's largest 2-day arts festival that happens right here in Doylestown!

Thompson employees could work anywhere but they choose to work here, and that's what makes the difference! So, take a look and see if there's a position right for you to join our family. Experience the Thompson Difference for yourself!

BENEFITS FOR FULL-TIME EMPLOYEES INCLUDE:

• Blue Cross health plans with $0 deductibles, dental, vision and RX plans
• Paid life insurance | Short and long-term disability | 401K plan with company match
• Flexible spending accounts for medical and dependent care | Paid Employee Assistance Program
• Paid vacation, personal days, and holidays
• Employee and family discounts

The Thompson Organization is an equal opportunity employer and drug-free workplace.

REQUIREMENTS

• Valid driver's license, background check and drug screen.

ABOUT THE COMPANY

Based in historic Doylestown, The Thompson Organization proudly serves Bucks County, the Greater Philadelphia Area and New Jersey. Since 1969, The Thompson Organization has been consistently committed to providing outstanding customer service from the moment you walk into our showroom, to fixing your vehicle in our service department. We are conveniently located at Routes 313 & 611 in Doylestown, and at Route 611 & the PA Turnpike in Willow Grove. Our dealerships include Thompson Toyota, Thompson BMW, Thompson Lexus Doylestown, and Thompson Lexus Willow Grove. We welcome you to