BDC Sales Manager

Asbury; Woodbridge (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Weekly pay

$70,000- $100,000 per year

Paid holidays & paid time off

Paid training

Stock Awards (select management and?)

Job summary

Koons Automotive Group, part of Asbury Automotive Group, is seeking a driven BDC Sales Manager for Koons Woodbridge Ford. The role focuses on generating guest-centric experiences by handling high volumes of inbound/outbound calls, responding to inquiries, and leveraging CRM tools.

The position emphasizes strong communication, customer service, and the ability to work in a fast-paced automotive environment. The BDC Manager will guide appointment setting, follow-ups, and use marketing tools to

Qualifications

• High volume inbound/outbound calls experience.
• Strong communication and customer service skills are required.
• Previous experience in Automotive BDC or similar contact center is a plus.
• Experience with CRM systems and website/SEO/SEM knowledge is a plus.
• Must be at least eighteen years old and able to pass pre-employment screens.

Responsibilities

• Make and receive a high volume of inbound/outbound calls.
• Respond to phone inquiries in an efficient, professional manner.
• Reply to online/email leads and requests for sales information within store standards.
• Maintain a log of daily activities and completed tasks.
• Set appointments as necessary and follow up to confirm them.
• Utilize manufacturer prospecting/marketing tools as applicable.
• Maintain a log of customers who visit the dealership.
• Previous experience setting up/running/managing an Automotive BDC is required.

Skills

Communication skills

Customer service

CRM experience

Phone skills

Microsoft Outlook

Excel

SEO/SEM knowledge

Tools

ADP

Outlook

Job description

About Asbury

Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming theMost Guest Centric Automotive Retailer At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as o ne of the best places to work by both Newsweek and US News & World report.

BDC Sales Manager

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Manager at Koons Woodbridge Ford, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Sales Manager who will help us redefine the car-buying experience.

The BDC Manager is responsible for responding to customer inquiries and ensuring that the dealership actualizes its maximum profit potential on sales.

• Make and receive a high volume of inbound/outbound calls


• Respond to phone inquiries in an efficient professional manner


• Reply to on-lineemail leads and requests for sales information within store’s standards


• Maintain a log of daily activities and completed daily tasks


• Set appointments as necessary


• Follow up with customers to confirm appointments


• Utilize the manufacturer’s prospecting and marketing tools if applicable


• Maintain a log of customers who visit the dealership


• Previous experience setting up/running/managing an Automotive BDC is required


• Previous experience with Internet/Web response centers is a plus


• Previous CRM experience is a plus


• Previous experience with Website/SEO/SEM knowledge is a plus


• Great communication and customer service skills is required


• Excellent phone presence is required


• Strong Computer & Phone Skills (ADP, Outlook,Excel) is a must


• Prior sales, call center, or BDC experience required


• Ability to speak multiple languages is a plus


• Must be at least eighteen years of age


• Must be able to pass pre-employment screens (background and drug test)

Company Benefits

Pay and Recognition

• Weekly pay


• $70,000- $100,000 per year


• Paid holidays & paid time off


• Paid training


• Stock Awards (select management and front-line team members eligible )

Insurance / Retirement

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans


• Up to 12 weeks paid pregnancy leave (disability leave)


• Health savings


• Flex spending accounts (tax-free)


• Short-term and Long-term disability plans


• Life Insurance (Whole Life and Term)


• 401k with company match


• Pet Insurance

Learning, Tuition Assistance and Career Development

• Digital career path tool to assist with career development


• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages.

• Employee assistance program


• Employee discounts on parts and service repairs


• Opportunities to join our community service initiatives, which includes paid volunteer hours


• Employee referral program with bonus opportunities

INDMANAGERCPT

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.