BDC Sales - BMW/MINI Boston

Asbury; Boston (MA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Medical, vision, dental

Job summary

Asbury Automotive Group is hiring a BDC Sales Agent in Boston to manage high-volume inbound and outbound calls and emails. You will identify customer needs, schedule appointments with sales, greet customers, and document contacts in the CRM system.

Prior experience in retail, sales, or call centers is preferred. The role emphasizes excellent customer service, effective communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• Must handle high call volumes with professionalism.
• Excellent customer service and communication skills.
• Strong typing and data entry accuracy.
• Experience using customer tracking systems or CRM software.
• Experience in retail, sales, or call-center roles preferred.
• Able to multi-task in a fast-paced environment.

Responsibilities

• Manage large inbound/outbound calls and emails to drive appointments.
• Identify customer needs and match them with vehicle options.
• Schedule vehicle sales appointments with the sales team.
• Greet customers and document interactions in the CRM system.
• Handle internet leads daily and follow dealership processes.

Skills

Customer service

Phone skills

Communication

Multitasking

CRM experience

Tools

CRM software

Job description

Posted Tuesday, August 4, 2026 at 4:00 AM

About Asbury

Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming theMost Guest Centric Automotive Retailer.At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as o ne of the best places to work by both Newsweek and US News & World report.

Compensation: $50,000-$60,000+

Wage is comprised of base salary and additional bonus structure as determined by pay plan. The final pay offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and years of experience within the job, the type of years and experience within the industry, education, etc.

Company Benefits

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible )

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Agent,you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Sales Agentwho will help us redefine the car-buying experience.

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on sales appointment availability, partner with the sales advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the sales department to schedule vehicle sales appointments
• Greet customers
• Contact and communicate with customers to identify automotive sales needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinentcustomer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Able to multi-task in a fast pacedenvironment
• Various language proficiencyis always a plus
• Team player
• Must be atleast eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)
• Must be comfortable both talking and appearing in video and photography to dramatically increase client interaction

INDOTHER

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.