BDC Representative

CarGuys Inc.; Rockford (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

CarGuys Inc. in the United States is seeking a high-energy BDC Rep / Call Center Rep to join us in-office. Full-time preferred, but part-time considered for the right fit.

This role focuses on talking to dealerships and repair shops all day, turning conversations into connections and partners. You’ll be the friendly, confident voice of CarGuys Inc. and keep CRM notes clean and up-to-date.

Qualifications

• Strong communication and customer service skills.
• Confidence talking to business owners and managers.
• Comfort with making outbound calls all day.
• Ability to multitask and stay organized.
• Experience in BDC, call center, or phone-heavy roles.
• A personable, upbeat attitude.

Responsibilities

• Make outbound calls to dealerships and repair shops.
• Build strong, natural relationships with clients.
• Provide updates, follow-ups, and service check-ins.
• Serve as the friendly voice of CarGuys Inc.
• Keep CRM notes clean, organized, and accurate.
• Support recruiting with client communication.
• Deliver a professional, upbeat, personable experience on every call.

Skills

Phone communication

Customer service

Relationship building

Outbound calling

Multitasking

CRM experience

Job description

BDC Rep / Call Center Rep — CarGuys Inc. (In‑Office)

If You Can Own a Phone Call, You’ll Own This Job.

Some people answer phones. You turn conversations into connections, clients into fans, and dealerships into long‑term partners.

CarGuys Inc. — America & Canada’s #1 Automotive Recruiting Company — is expanding our internal team, and we’re looking for a high‑energy, personable, phone‑savvy BDC Rep / Call Center Rep to join us in our office. Full‑time preferred, but we’ll consider part‑time for the right dynamic individual who brings the spark.

This role is simple: Talk to dealerships and repair shops all day… and make them glad you called.

What You’ll Be Doing

• Making outbound calls to dealerships & repair shops
• Building strong, natural relationships with clients
• Providing updates, follow‑ups, and service check‑ins
• Acting as the friendly, confident voice of CarGuys Inc.
• Keeping CRM notes clean, organized, and accurate
• Supporting our recruiting team with client communication
• Delivering a professional, upbeat, personable experience on every call

What You Bring

• A personality that shines through the phone
• Strong communication & customer service skills
• Confidence talking to business owners and managers
• Comfort making outbound calls all day
• Ability to multitask and stay organized
• Experience in BDC, call center, customer service, or phone‑heavy roles
• A sense of humor — we’re fun people and you should be too

What You Get

• A stable, fast‑growing company with a national footprint
• A team that actually enjoys working together
• A role where your personality is your superpower
• Full‑time hours (or part‑time for the right person)
• Growth opportunities inside the #1 automotive recruiting company in the U.S. & Canada

Why CarGuys Inc.?

• We’re modern, fast, and not stuck in old‑school dealership culture
• We work with hundreds of dealerships and repair shops across North America
• We value energy, personality, and people who can build relationships
• You’ll never be bored — our world moves quickly
• You’ll be part of a team that’s genuinely fun to work with

Ready to Join the Team?

Apply today and let’s see if you’re the next voice of CarGuys Inc.