BDC Representative

VIP Automotive Group of Long Island; Levittown (NY); On-site; USD 45,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) Retirement Plan

Paid Time Off

Employee Discounts on Vehicles, Parts

Disability Coverage

Life Insurance

Paid Training

Professional Development

Career Advancement Opportunities

Employee Recognition Programs

Supportive, Team-Oriented Environment

Job summary

VIP Automotive Group – Long Island, NY is seeking a Client Relations / BDC Representative to join our centralized Business Development Center. This full-time role offers a 5-day work week with a compensation range of $45,000–$80,000+ including commissions and bonuses.

No automotive dealership experience is required — paid training is provided, and you will connect with customers via phone, email, text, and online leads to schedule appointments and drive business across multiple dealership

Qualifications

• Experience in customer service, sales, retail, hospitality, call centers, appointment setting, or client relations.
• No automotive dealership experience required — paid training provided!
• Excellent communication and relationship-building skills required.

Responsibilities

• Handle inbound and outbound customer calls and inquiries.
• Schedule sales and service appointments and follow up with leads.
• Build relationships with customers to drive showroom and service department traffic.
• Maintain accurate customer information in dealership CRM systems.

Skills

Customer Service

Call Centers

Hospitality

Appointment Setting

Client Relations

Customer Experience

Lead Generation

Account Management

Business Development

Tools

CRM

Job description

Client Relations / BDC Representative – Customer Service

VIP Automotive Group – Long Island, NY

Full-Time | 5-Day Work Week | $45,000 – $80,000+

Salary + Commission + Bonuses | Growth Opportunity

VIP Automotive Group is hiring motivated, outgoing, and customer-focused Client Relations / BDC Representatives to join our centralized Business Development Center (BDC) supporting multiple automotive dealership locations.

This is an excellent opportunity for someone with experience in customer service, sales, retail, hospitality, call centers, appointment setting, or client relations who wants to build a long-term career with a successful automotive dealership group.

No automotive dealership experience required — paid training provided!

If you enjoy talking with people, building relationships, following up with customers, and working toward goals, this could be the opportunity for you.

$45,000 – $80,000+ per year

Salary + Commission + Bonuses

Your earning potential increases with performance, appointment generation, customer engagement, and results.

Full-Time | 5-Day Work Week

One weekday evening shift: 12:00 PM – 8:00 PM

One weekday off

Flexible scheduling based on business needs

As a Client Relations / BDC Representative, you'll be responsible for connecting with automotive customers and prospects, scheduling appointments, following up with leads, and helping drive customers into our dealerships.

You'll communicate with customers through phone calls, emails, text messages, and online leads while providing a professional and exceptional customer experience.

Responsibilities

• Handle inbound and outbound customer calls
• Respond to customer inquiries by phone, email, and text
• Follow up with automotive sales and service leads
• Schedule sales and service appointments
• Confirm and reschedule customer appointments
• Follow up with customers who have not yet scheduled
• Contact previous customers regarding future sales and service opportunities
• Respond quickly and professionally to internet and online leads
• Build strong relationships with customers and prospects
• Generate showroom and service department traffic
• Maintain accurate customer information and notes in dealership CRM systems
• Make proactive outbound calls to increase appointment opportunities
• Work with Sales and Service teams to ensure a smooth customer handoff
• Meet or exceed individual and team appointment-setting goalsTrack follow-up activities and customer interactions
• Deliver exceptional customer service throughout the entire customer journey
• Help identify opportunities to generate additional dealership business

Desired Backgrounds

• Customer Service
• Call Centers
• Hospitality
• Appointment Setting
• Client Relations
• Customer Experience
• Lead Generation
• Account Management
• Business Development

Ideal Candidate

• Customer-focused and professional
• Friendly, outgoing, and energetic
• Comfortable making and receiving phone calls
• Confident communicating by phone, email, and text
• Organized and detail-oriented
• Comfortable working with computers and CRM systems
• Able to multitask in a fast-paced environment
• Goal-oriented and motivated by performance
• Dependable and punctual
• A strong team player
• Able to follow up consistently and professionally
• Interested in building a long-term career

Preferred Experience

• Automotive BDC
• Service BDC
• Business Development Center
• Internet Sales
• Automotive CRMCustomer Relationship Management
• Appointment Setting
• Lead Management
• Service Appointment Scheduling

Benefits

• Medical Insurance
• Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Discounts on Vehicles, Parts & Service
• Disability Coverage
• Life Insurance
• Paid Training
• Professional Development
• Career Advancement Opportunities
• Employee Recognition Programs
• Supportive, Team-Oriented Environment

Location

VIP Automotive Group – Long Island, NY