BDC/Mobile Service Coordinator

Mullinax Ford; Town of Florida (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid vacation

401(k) retirement plan

Opportunities for growth

Growth opportunities within a family-?

Job summary

A family-owned automotive business in New York is seeking a Customer Service Representative to handle scheduling of mobile service appointments. The ideal candidate should have 1-2 years of experience in customer service, preferably in an automotive or call center environment, and possess strong communication skills. The role involves coordinating with service technicians and maintaining records in a CRM system. This position offers competitive pay and a full benefits package, promoting a positive workplace culture.

Qualifications

• Minimum 1-2 years of customer service experience, ideally in a call center or automotive setting.
• Strong verbal and written communication skills are essential.
• Proficiency in internet-based tools and CRM systems is required.
• Ability to multitask in a fast-paced environment.
• Positive attitude and team-oriented mindset.

Responsibilities

• Handle inbound and outbound calls to schedule mobile service appointments.
• Respond promptly to customer inquiries via phone, email, and online platforms.
• Coordinate with service technicians to ensure timely and accurate scheduling.
• Maintain detailed records of appointments and customer interactions in the CRM system.
• Provide exceptional customer service and resolve issues professionally.
• Assist with follow-ups to confirm appointments and ensure satisfaction.

Skills

Customer Service Experience

Verbal and written communication skills

Internet-based tools proficiency

Multitasking

Team-oriented mindset

Job description

Overview

We are a family-owned business committed to delivering exceptional customer service. Join a team that values integrity, teamwork, and customer satisfaction.

Responsibilities

• Handle inbound and outbound calls to schedule mobile service appointments.
• Respond promptly to customer inquiries via phone, email, and online platforms.
• Coordinate with service technicians to ensure timely and accurate scheduling.
• Maintain detailed records of appointments and customer interactions in the CRM system.
• Provide exceptional customer service and resolve issues professionally.
• Assist with follow-ups to confirm appointments and ensure customer satisfaction.

Qualifications

• Customer Service Experience: Minimum 1-2 years, preferably in a call center or automotive environment.
• Strong verbal and written communication skills.
• Proficiency in using internet-based tools and CRM systems.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and team-oriented mindset

Benefits

• Competitive pay.
• Full benefits package including:
• Health, dental, and vision insurance.
• Paid vacation.
• 401(k) retirement plan.
• Opportunities for growth within a family-owned business.