BDC Manager

Delavanchevy; Sycamore (IL); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Competitive pay with bonuses

Full benefits package

Promotion opportunities

Fast-paced, team-first environment

Job summary

Kunes Auto Group in Sycamore, IL seeks a sharp, organized BDC Manager to lead our Sycamore Hyundai dealership BDC team. This hands-on leadership role focuses on boosting store performance and customer experience through effective coaching, CRM utilization, and strategic call management.

You will manage a team, monitor calls, handle internet leads, and collaborate with Sales Managers to optimize showroom traffic. Competitive pay, full benefits, and growth opportunities are offered.

Qualifications

• 3+ Auto Sales Management experience required.
• BDC management experience preferred.
• Strong communication, organization and team leadership skills.
• Proven ability to coach, motivate and hold a team accountable.
• Comfortable working with CRMs and dealership tools.

Responsibilities

• Lead and develop the BDC team - hiring, coaching, and motivating reps.
• Handle all incoming sales and service calls (when applicable).
• Monitor call recordings and coach for quality and effectiveness.
• Manage internet leads and dealership CRM manifest follow-up.
• Make outbound prospecting and appointment reminder calls.
• Oversee no-show follow-ups, CSI calls, and service drive opportunities.
• Collaborate with Sales Managers and GMs on showroom traffic and strategy.
• Review and approve bonus/commission numbers for reps.

Skills

Leadership

Communication

Coaching

Team leadership

CRM proficiency

Tools

CRM software

Job description

Drive Results. Lead a Winning Team. Make Your Mark. Kunes Auto Group is looking for a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our Sycamore Hyundai dealership BDC team.

You'll manage inbound and outbound calls, internet leads, and equity mining efforts - all while creating a positive, productive, and professional work environment. This is a hands-on leadership role that directly impacts store performance and customer experience.

What You'll Do:

• Lead and develop the BDC team - hiring, coaching, and motivating reps
• Handle all incoming sales and service calls (when applicable)
• Monitor call recordings and coach for quality and effectiveness
• Manage internet leads and dealership CRM manifest follow-up
• Make outbound prospecting and appointment reminder calls
• Oversee no-show follow-ups, CSI calls, and service drive opportunities
• Collaborate with Sales Managers and GMs on showroom traffic and strategy
• Review and approve bonus/commission numbers for reps

Requirements

What You Bring:

• 3+ Auto Sales Management Required
• Prior experience in BDC Management is strongly preferred
• Strong communication, organization, and team leadership skills
• Proven ability to coach, motivate, and hold a team accountable
• Comfortable working with CRMs, lead management systems, and dealership tools

Perks & Benefits:

• Competitive pay with performance bonuses
• Full benefits package
• Growing company with internal promotion opportunities
• Work in a fast-paced, team-first dealership environment

Compensation:

• 140K+ per year