BDC Manager

Group 1 Automotive; Arlington, Northern (TX, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Career growth opportunities

Team-oriented culture

Job summary

BMW of Arlington, a Group 1 Automotive dealership, seeks an experienced BDC Manager to lead the Business Development Center and drive growth in sales and customer engagement. You will develop people, create processes, and maximize appointment-setting performance while delivering an outstanding customer experience.

The ideal candidate will have proven automotive BDC leadership, CRM proficiency, and a track record of turning internet and phone leads into showroom traffic with a focus on results.

Qualifications

• Previous Automotive BDC Manager experience required.
• Proven success leading a dealership BDC team.
• Strong understanding of CRM platforms and lead management processes.
• Experience with internet sales, digital retailing, and customer follow-up strategies.
• Excellent leadership, communication, and organizational skills.
• Ability to analyze reports and drive performance through accountability.
• Professional references required.

Responsibilities

• Manage the daily operations of the dealership's Business Development Center.
• Recruit, train, coach, and motivate BDC representatives.
• Monitor inbound and outbound call performance.
• Ensure timely follow-up on internet, phone, and digital leads.
• Drive appointment-setting and appointment-show rates.
• Track KPIs and implement strategies to improve performance.
• Work closely with sales management to maximize lead conversion.
• Maintain high levels of customer satisfaction and professionalism.
• Develop and enforce BDC best practices and processes.

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

BMW of Arlington is seeking an experienced and driven BDC Manager to lead our Business Development Center and help drive continued growth in sales and customer engagement.

This is an opportunity for a proven automotive professional who excels at developing people, creating processes, and maximizing appointment-setting performance. The ideal candidate is a strong leader who understands how to convert internet, phone, and digital leads into showroom traffic while delivering an outstanding customer experience.

Responsibilities

• Manage the daily operations of the dealership's Business Development Center
• Recruit, train, coach, and motivate BDC representatives
• Monitor inbound and outbound call performance
• Ensure timely follow-up on internet, phone, and digital leads
• Drive appointment-setting and appointment-show rates
• Track KPIs and implement strategies to improve performance
• Work closely with sales management to maximize lead conversion
• Maintain high levels of customer satisfaction and professionalism
• Develop and enforce BDC best practices and processes

Qualifications

• Previous Automotive BDC Manager experience required
• Proven success leading a dealership BDC team
• Strong understanding of CRM platforms and lead management processes
• Experience with internet sales, digital retailing, and customer follow-up strategies
• Excellent leadership, communication, and organizational skills
• Ability to analyze reports and drive performance through accountability
• Professional references required

What We Offer

• Competitive compensation plan
• Health, dental, and vision benefits
• Paid time off
• Career growth opportunities within a premier automotive organization
• Supportive, team-oriented culture
• Manufacturer-backed luxury brand environment

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.