BDC Consultant - Holman Cadillac

Holman Enterprises; Mount Laurel Township, Cadillac (NJ, MI); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

Employee Assistance Program

401(k) plan with Company Match

Paid Time Off

Paid Holidays, Bereavement, and Jury

Paid Pregnancy/Parental leave

Paid Military Leave

Tuition Reimbursement

Job summary

Holman Cadillac in Mount Laurel, NJ seeks a motivated Business Development Consultant to bridge our centralized BDC with the store, driving Internet lead opportunities and portfolio management. You will manage CRM workflows, coordinate appointments, and support sales advisors with data-driven insights.

The role requires 2–4 years in customer service or sales, strong organizational skills, and familiarity with dealership operations. Competitive pay with benefits and growth opportunities.

Qualifications

• High school diploma required.
• 2–4 years of customer service or sales experience.
• Experience with automotive CRM is a plus.
• Proficiency with MS Office and CRM tools.

Responsibilities

• Maximize Internet Lead and Portfolio Management opportunities.
• Persistently focus on outcomes, overcome obstacles, and take accountable action to achieve goals.
• Influence stakeholders to support organizational goals through effective communication.
• Collaborate with others to achieve common goals and enhance productivity.
• Facilitate Appointment and Turn Over distribution to Sales Advisors.
• Ensure Holman’s lead management processes and workflows are followed.
• Review CRM notes to ensure each Appointment and TO is handled effectively.
• Manage the Consultant tracker to track performance and support decision-making.
• Manage tasks and resources to ensure productivity and efficiency.
• Identify opportunities to build trust and mutual respect.

Skills

CRM tools

Customer service

Sales experience

MS Office

Organizational skills

Automotive industry

Education

High school diploma

Tools

CRM software

Job description

Holman is a family‑owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman Cadillac is currently seeking a highly motivated, customer focused Business Development Consultant to join our family at Holman! This key in-store role is crucial to creating and maintaining a productive relationship between our virtual centralized BDC and the Store to drive results.

Primary Responsibilities

• Maximize Internet Lead and Portfolio Management (PM) opportunities
• Persistently focus on outcomes, overcome obstacles, and take accountable action to achieve meaningful goals and deliver impact
• Influence stakeholders to act and support organizational goals through effective communication
• Collaborate effectively with others to achieve common goals, foster teamwork, and enhance productivity through clear communication, mutual respect and shared responsibility
• Facilitate effective Appointment and Turn Over (TO) distribution to Sales Advisors
• Ensure Holman’s lead management process and workflows are being executed
• Review CRM notes to ensure each Appointment and TO is handled effectively
• Manage the Consultant tracker to track performance and support decision-making
• Manage tasks and resources effectively to ensure productivity and efficiency
• Identify opportunities to build trust and mutual respect

Qualifications

• High school diploma
• Proficient in various desktop tools including MS Office programs (Outlook, Excel, Word, PowerPoint)
• Strong organizational skills
• 2-4 years of customer service or sales experience
• Experience in automotive industry a plus
• Experience using CRM tools; automotive CRM a plus
• Familiarity with dealership operations a plus
• Familiarity with BDC functions a plus
• Experience reviewing and improving processes to increase efficiencies

Compensation

Salary of $55,000 plus monthly performance bonus. OTE $73,000! #LI-GC1

Benefits

Below is a brief overview of the programs available to full‑time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits: Regular Full‑Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part‑Time

In geographic areas with statutory paid sick leave, part‑time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay

We offer competitive wages that are commensurate with job‑related skills, experience, relevant education or training, and geographic location, starting in the range of $25.42 - $36.23 USD per hour.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).

Misrepresent or embellish qualifications, skills, or experience Create false or misleading representations of identity (e.g., deepfakes or altered images/videos).

Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact [e-mail] This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

At Holman, we operate according to “The Holman Way” by always doing what’s right for our people, our customers, and the community. Since 1924, Holman has grown from a single Ford dealership in New Jersey into a global automotive leader with more than 10,000 employees across North America, the UK, and Germany. We deliver a unique range of automotive services, including industry‑leading fleet management and leasing; commercial vehicle equipment manufacturing; powertrain distribution and logistics; commercial and personal insurance and risk management; venture capital funding; and automotive retail sales.