BDC (Business Development Coordinator) - Service Department

Ourisman Toyota of Richmond; Richmond (VA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

Life insurance options

Short-term and Long-term disability

401(k) plan with company match

Paid time off and holiday leave

Professional development and growth

Zusammenfassung

Ourisman Automotive Group seeks a proactive Service BDC Coordinator to join our team in Richmond. You will manage inbound and outbound communications, schedule service appointments, and ensure an exceptional guest experience.

Responsibilities include coordinating with service advisors and technicians, maintaining CRM records, and following up on reminders and surveys. Prior service or call-center experience is a strong plus, with a customer-centric approach a must.

Qualifikationen

• Previous customer service or call-center experience preferred.
• Strong communication, both verbal and written.
• Ability to manage multiple tasks and priorities.

Aufgaben

• Handle inbound/outbound calls, emails, and chats to assist customers with sales and service needs.
• Schedule service appointments and maintain shop flow.
• Follow up on reminders, missed appointments, and surveys.
• Maintain accurate customer records in the CRM system.
• Stay informed on service specials, recalls, and maintenance schedules.
• Coordinate with service advisors, technicians and management.

Kenntnisse

Customer service

Phone etiquette

CRM experience

Multitasking

Team player

Ausbildung

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Jobbeschreibung

Ourisman, Trusted Tradition

Here’s to those who think differently. The ones who think that a car dealership’s first priority should be the guest. Such a candid idea could only come from Ourisman. Because we’re forward thinking, just like the communities we serve. Individuals who won’t be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking a proactive and customer-focused Service BDC Coordinator to join our team. This position plays a key role in supporting our service department by managing inbound and outbound communications with customers, scheduling appointments, and ensuring an exceptional guest experience.

More about the role

• Handle inbound and outbound calls, emails, and chat inquiries to assist customers with their vehicle sales and service needs.
• Schedule service appointments efficiently and professionally, helping ensure smooth shop flow and customer satisfaction.
• Conduct follow-ups with customers regarding service reminders, missed appointments, declined services, and satisfaction surveys.
• Maintain accurate and up-to-date customer records in the CRM system.
• Stay informed about current service specials, recalls, and maintenance schedules to effectively support customer inquiries.
• Coordinate with service advisors, technicians, and management to ensure timely communication and a seamless customer experience.
• Help identify and suggest opportunities for additional maintenance services based on customer history and vehicle needs.
• Meet individual and departmental goals for customer outreach and service appointment conversions.

What we look for

• Previous experience in a customer service or call center role; experience in an automotive service department is a strong plus.
• Excellent verbal and written communication skills with a customer-first attitude.
• Highly organized with strong attention to detail and the ability to handle multiple priorities.
• Proficiency in Microsoft Office and CRM or dealership management systems.
• Positive and professional demeanor with the ability to work well in a team environment.

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.