BDC Agent

Street Volkswagen of Amarillo; Amarillo (TX); On-site; USD 14,000 - 19,000; Full time

Job summary

Street Volkswagen of Amarillo is seeking a friendly, gap-closing Customer Engagement Specialist for our Business Development Center. You will be the first point of contact for online, text, phone, or email inquiries, learning each couple's needs and setting up visits.

We emphasize personal videos of vehicles instead of scripts, so you’ll be part of a modern virtual showroom. Sales experience helps but isn’t required; being great with people is essential.

Qualifications

• Excellent communication, negotiation, customer service, and interpersonal skills are required.
• Bilingual (English/Spanish) is a plus.
• Must have driver’s license and reliable vehicle.
• Working knowledge of a CRM is expected.

Responsibilities

• Respond to incoming calls, texts, and online inquiries within minutes.
• Ask good questions and listen to what people actually need.
• Set appointments and confirm them so customers show up.
• Record short personal videos for customers using a simple studio setup.
• Keep accurate notes in the CRM so nothing falls through.
• Follow up with people who aren’t ready yet.
• Answer questions about new cars, used cars, and vehicle performance; consult the sales manager as needed.
• Build rapport with potential customers and guide them toward appropriate options.
• Maintain an up-to-date customer database to support sales efforts.
• Present vehicles through test drives and demonstrations.

Skills

Excellent communication

Interpersonal skills

Bilingual (English/Spanish)

CRM knowledge

Organized

Tools

CRM software

Job description

Some people dread picking up the phone. If you're the opposite – if you're the one who ends up in a twenty-minute conversation with the stranger in line at the store – keep reading.

Street Volkswagen of Amarillo is hiring for our Business Development Center. Here's what that actually means: when someone reaches out to us online, by text, phone, or email, you're the first person they talk to. You answer their questions, figure out what they're looking for, and set up a time for them to come see it. You're not closing deals or negotiating price – a salesperson handles that when they arrive. Your job is to be the person who makes them glad they reached out!

We do this differently than most dealerships. Instead of sending stock photos, we send personal videos of the actual vehicle, using technology at our desks (like a your mini YouTube or Twitch studio) for the actual customer to see. If that sounds more interesting than reading from a script, you'll like it here.

Sales experience helps, but it isn't required. Being genuinely good with people is. Bilingual is a plus.

Responsibilities

• Respond to incoming calls, texts, and online inquiries — within minutes
• Ask good questions and listen to what people actually need
• Set appointments and confirm them so customers show up
• Record short personal videos for customers (we'll teach you in your 'mini studio')
• Keep accurate notes in our computer log so nothing falls through
• Follow up with people who aren't quite ready yet

Qualifications

• You enjoy talking to people you've never met
• Clear, friendly communication in writing and on the phone
• Organized enough to follow up on time, every time
• Comfortable learning new software
• An interest in cars is a plus, not a requirement
• Customer service, hospitality, retail, or call center experience welcome — so is no experience at all, if you're the right personality

Compensation

$10 - $14 hourly

Qualifications

• Bilingual
• Must have excellent communication, negotiation, customer service, and interpersonal skills
• You must have driver’s license and reliable vehicle
• Should have working knowledge of a CRM

Responsibilities

• Answer questions about new cars, used cars, vehicle performance, application processes, and consult the sales manager as needed
• Employ strong communication and interpersonal skills to build rapport when assisting potential customers with their vehicle selections
• Maintain an up-to-date customer database to drive current and future automotive sales
• Present used and new cars through test drives, demonstrations, and dealership walk-throughs
• Leverage negotiation skills without compromising customer satisfaction to carry out the sales process, following dealership standards and policies
• Follow up with potential customers to showcase and highlight our new products or services
• Create and fulfill a customer acquisition strategy for your sales territory
• Attend online and in-person meetings, trainings, trade shows, and sales events
• Help company stay on top of all developments related to new business opportunities, sales activities, and customer needs through our CRM
• Maintain up-to-date information on our services and products, industry, competition, and market conditions in order to present them to clients and ensure customer needs are met