BCFS Regional Office Manager

Buckner; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Buckner Children and Family Services seeks a Regional Office Manager to support the Executive Director in day-to-day administrative and facilities activities across the region. You will provide administrative support and serve as the primary logistics contact for the Executive Director and staff, guiding managers in administrative duties.

This role requires strong project management, budgeting support, and the ability to oversee regional administration and maintenance staff.

Qualifications

• Requires ability to read, write, speak, and understand English sufficiently to perform essential functions.
• Spanish language proficiency preferred to communicate with Spanish-speaking clients and families.
• Certification in project management preferred.

Responsibilities

• Provide administrative support to the Executive Director: maintain filing system, prepare monthly reports, assist with budget monitoring, transcribe meeting notes, answer calls.
• Analyze administrative and maintenance needs of regional offices; implement efficient processes aligned with budget goals.
• Independently manage tasks and projects; research, analyze data, produce monthly reports, assist with budget preparation.
• Supervise administrative and maintenance staff; oversee clerical, bookkeeping, and facilities duties.
• Oversee campus facilities condition, capital plans, repairs, vendor engagement, and work orders with ED guidance.
• Ensure compliance and support safety programs and quality assurance audits.
• Prepare timely quality assurance and utilization reports and support regional administrative tasks.

Skills

English proficiency

Communication skills

Presentation skills

Project management

Process design

Continuous improvement

Spanish (preferred)

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Buckner Children and Family Services Community: Administration
Location: 5310 S Buckner Blvd, Dalas TX 75227
Job Schedule: Full-Time/Onsite

We are seeking a Regional Office Manager to join our team. The Regional Office Manager serves in a strategic function at Buckner Children and Family Services to support the Executive Director in the day-to-day administrative and facilities related activities of the region. Provide administrative support to the Executive Director and other designated staff. Serve as initial point of contact for all logistics/support and provide logistical support for the Executive Director and other designated staff. Guide managers and directors in administrative responsibilities and serve as a resource to all regional staff. Directly supervise and oversee the tasks for assigned administrative professionals and maintenance personnel. Join our team and shine hope in the lives of others!

What you'll do:

• Provide administrative support to the Executive Director: maintain filing system; research and analyze data to produce monthly reports; assist in budget preparation and ongoing monitoring of budgetary performance; transcribe meeting notes; and answer the Executive Director's phone in his/her absence and initiate follow-up as appropriate.
• Analyze the administrative and maintenance needs of all the regional offices; develop and implement processes for efficient operation; responsible for continued alignment with budget goals; demonstrate operational competence and ability to work independently.
• Independently manage tasks and projects; research, analyze data, produce monthly reports and assist with budget preparation and reporting as assigned and required.
• Supervise and direct the operations of the region's administration needs as they pertain to clerical, bookkeeping, and facilities duties. Provide direct supervision to designated regional administrative and maintenance support staff.
• Oversee the ongoing physical condition of the campuses and project management of approved capital plans, repairs, renovations, vendor engagement, and work order flow in consultation with Executive Director. Provide direct supervision to the regional maintenance staff as applicable.
• Ensure compliance and provide support for the monthly safety committee meetings, monthly all-staff safety focus, and monthly input of the facilities safety checklist data under the direction of the Executive Director.
• Lead the local advancement and implementation of audits and compliance related to administrative tasks and functioning. Lead Quality Assurance for assigned region and in collaboration with the Administrative Support Manager and any other assigned administration professionals. Conduct Quality Assurance Audits for the assigned administrative locations.
• Timely and accurately prepare Quality Assurance and utilization reports for submission. Provide support and guide local administrative common tasks and billing within the assigned region including program administrative professionals.

What you'll bring:

• High School Diploma (or G.E.D.) plus related work experience is required to perform essential job
  functions; Bachelor's Degree in a related field preferred.
• Minimum 5 years prior related experience required
• Requires ability to read, write, speak, and understand English sufficiently to perform the essential functions of the position, including communication with clients, volunteers, and community partners, documentation, and collaboration with staff. Spanish language proficiency preferred to support effective communication with Spanish-speaking clients and families.
• Requires ability to consistently demonstrate excellence in customer service while representing the Director of Administration and Operation's office to both internal and external constituents.
• Requires general accounting skills.
• Requires excellent communication and presentation skills.
• Proven track record of simultaneously and effectively managing multiple complex projects. Requires proficient understanding of project management, process design and procedures development and continuous improvement. Certification in project management preferred.
• Requires sensibility and adaptability to cultures representative of existing program locations.
• Requires in-depth understanding of the various types of social service programs Buckner provides.
• Requires the ability to support in the planning, administering, and reporting budgets.
• Requires ability to travel to various geographic locations and some overnight stays. Requires ability to obtain and maintain the necessary documentation to travel.
• Requires jobholder to work before and after normal business hours, some nights and weekends, as needed to meet client and business needs including promptly responding to phone calls, text messages and emails.
• Requires the ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner's insurance policy. Must be age 21 or older to drive on behalf of Buckner.
• Requires the ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.
• Requires the ability to walk, stand, and sit, sometimes for prolonged periods of time.

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.