Battery Systems Technical Services Engineer Field Support

American Battery Solutions Inc.; Lansing (MI); In loco; USD 80.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Medical insurance

Dental insurance

Vision insurance

401K plan with matching

Disability insurance

Tuition assistance

Employee referral program

Descrizione del lavoro

American Battery Solutions Inc. (ABS) is seeking a Technical Service Engineer to manage service-related mechanical and electrical issues across multiple product lines in Michigan.

Responsibilities include 8D support, field service, and complex warranty/problem-solving activities. You will lead testing, documentation, and cross-functional collaboration with Engineering, Manufacturing, and suppliers to improve service times and ensure proper functionality of battery systems.

Competenze

• Bachelor’s degree in Mechanical, Electrical, or Systems engineering.
• Minimum of five (5) years of working with complex electro-mechanical systems.
• Demonstrated project management experience, including lean, six-sigma practices, and other related structured problem-solving practices.
• Highly collaborative with a genuine passion for customer service.
• Excellent analytical, communication, and presentation skills.
• Strong interpersonal skills to work with team members on all levels of the organization.
• Highly organized and detail oriented.
• Ability to travel approximately 25% domestically and internationally.

Mansioni

• Lead and direct trip reports, design analysis and proposed solutions with complete and accurate complex case and issue documentation.
• Complete testing and analysis to verify proper functionality of the battery system based on direction provided by Engineering and System Engineering.
• Lead and direct proposed solutions/improvements to processes and/or related systems.
• Lead in the resolution of complex customer and field / warranty problems, including troubleshooting direction and travel to OEM’s, dealers, and field sites as required.
• Lead and direct on the creation of troubleshooting documentation such as diagnostic charts and repair instructions.
• Lead and direct with design revisions / modifications / enhancements affecting both field and/or current manufacturing throughout process of correction.
• Work collaboratively with manufacturing to impact current production process, tools, equipment, and design.
• Lead and direct on issues related to 8D Problem Solving and customer service.
• Champion efforts to work proactively with ABS problem-solving teams and/or suppliers to resolve design / performance related warranty problems.
• Lead and direct on continued improvements to service and repair time.
• Proficient in the review of technical documentation and provide input to engineering, purchasing, production, and suppliers.
• Lead and direct all instruction manuals, including work instructions and processes controlled by the Technical Service team.
• Lead and direct on the creation of troubleshooting documentation, such as diagnostic charts and repair instructions.
• Participate with project review teams and process. Qualify serviceability of all proposed design work.
• Review and analyze warranty data reports identifying objective targets for resolution analysis.
• Adhere to federal and state regulations and company policies.

Conoscenze

Electro-mechanical systems

Project management

Lean/Six Sigma

Customer service

Analytical skills

Communication

Formazione

Bachelor’s degree in Mechanical, Electrical, or Systems engineering

Descrizione del lavoro

American Battery Solutions Inc. (ABS) is seeking a Technical Service Engineer to manage service-related mechanical and electrical issues across multiple product lines in Michigan.

Responsibilities include 8D support, field service, and complex warranty/problem-solving activities. You will lead testing, documentation, and cross-functional collaboration with Engineering, Manufacturing, and suppliers to improve service times and ensure proper functionality of battery systems.