Battery Storage Service Engineer (On-Site & On-Call)

Eos Energy Storage; Edison (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Eos Energy Enterprises, Inc. is seeking a qualified Services Engineer to troubleshoot battery storage systems, manage a ticketing system, and collaborate with product teams and vendors to track performance metrics and data analytics.

The role requires a Bachelor’s degree in Engineering and at least 5 years of related experience, with local travel and on-site customer support. Candidates should have strong analytical and communication skills and be able to work independently.

Qualifications

• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and processes.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Troubleshoot battery storage systems to identify and resolve issues.
• Manage a ticketing system to ensure that customer requests and issues are addressed promptly.
• Collaborate with services and product teams, vendors, and others to develop and implement performance metrics, reports, and data analytics to track system performance and identify areas for improvement.
• Analyze system data to identify trends and potential issues before they become critical.
• Collaborate with other members of the Services team to develop and implement new processes and procedures to improve system performance and customer satisfaction.
• Assist with developing and implementing training programs for customers and other Services team members.
• Provide technical support to customers and Services team members as needed, either remotely or on-site.
• Maintain up-to-date knowledge of new technologies and industry trends related to battery storage systems.
• Contribute to knowledge library of internal and external facing technical solutions to improve organizational and customer knowledge of products and usage.
• Support Projects and Services organizations as needed.
• Must be able to work on‑call, including weekends and holidays, as needed.
• May be required to work on‑site at customer locations, which may include working in confined spaces or at heights.
• Must be able to lift up to 50 pounds.

Skills

Analytical skills

Communication skills

Independent work

Learning agility

Attention to detail

Education

Bachelor's in Engineering

Job description

Eos Energy Enterprises, Inc. is seeking a qualified Services Engineer to troubleshoot battery storage systems, manage a ticketing system, and collaborate with product teams and vendors to track performance metrics and data analytics.

The role requires a Bachelor’s degree in Engineering and at least 5 years of related experience, with local travel and on-site customer support. Candidates should have strong analytical and communication skills and be able to work independently.