Bathhouse Pool Server

Auberge; Calistoga (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Solage, Auberge Collection in Calistoga, CA is seeking a Bathhouse Pool Server to deliver exceptional service to hotel guests, members, and colleagues. You will take food and beverage orders, serve beverages and food to guest chairs or cabanas, and ensure courteous, efficient service aligned with hotel standards.

Main duties include maintaining complete knowledge of menu items, prices, preparation, and presentation, following steps of service, anticipating guests' needs, and maintaining spotless

Qualifications

• Minimum 18 years of age.
• One year of experience in a high volume food and beverage establishment.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Must have or be able to obtain RBS training and food handlers certification within 30 days upon hiring.

Responsibilities

• Deliver highest level of guest service at all times.
• Maintain knowledge of menu items, prices, preparation, ingredients, and presentation.
• Follow steps of service consistently.
• Anticipate guests' needs and respond promptly.
• Maintain positive guest relations at all times.
• Open and close assigned duties.
• Organize and clean the assigned station for guest arrival.
• Guide the activities of assistants to ensure optimum service.
• Prepare mise en place for each course before food arrives.
• Clear serving and drinkware promptly.

Skills

Guest service

English communication

Attention to detail

Organization

Upselling

POS input

Tools

POS systems

Job description

Company Description

Set on 22 acres in Calistoga, Solage, Auberge Collection blends small-town charm with effortless sophistication. This vibrant, design-forward retreat offers a fresh take on wine country luxury with spacious accommodations, thoughtful details, and a distinctly laid-back spirit. The resort features 100 renovated, free-standing studios and suites with private patios, complimentary cruiser bikes, and easy access to downtown. At its heart is Spa Solage, a 20,000-square-foot wellness destination known for its geothermal pools, signature mud therapies, and daily fitness classes. Guests can indulge in vibrant, seasonal cuisine at Solbar or enjoy Latin-inspired fare and craft cocktails poolside at the lively Picobar - each experience a celebration of the region’s flavors and spirit.

For more information: auberge.com/solage

Follow Solage on Facebook and Instagram @SolageAuberge

Job Description

Join our team as a Bathhouse Pool Server for Solage, serving the needs of the business, our guests, and our colleagues by providing exceptional service to hotel guests, members, visitors and colleagues by taking food and beverage orders, retrieving and serving alcoholic/non-alcoholic beverages and food orders to guest’s chairs or cabanas according to hotel specifications in a courteous and efficient manner.

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Ensures that the highest level of guest service is delivered at all times.
• Maintain complete knowledge of all menu items, prices, preparation, method/time, ingredients and quality standards of taste, appearance, texture, temperature, portion size, garnish and presentation.
• Understands and follows the steps of service at all times.
• Understand and anticipate guests' needs , respond promptly, and acknowledge all guests, regardless of business volume or time of the day.
• Maintain positive guest relations at all times.
• Complete all opening and closing side duties as assigned
• Organize and cleans the assigned station to ensure readiness prior guest arrival.
• Guide the activities of the assigned assistant server, food runner to ensure optimum service to the guest.
• Set appropriate mise en place for each course prior to the arrival of the food ordered.
• Clear serving and drinkware of guests in a timely manner.

Qualifications

Skills and Abilities

• Ability to anticipate and understand guest service needs.
• Ability to understand the difference between specific dietary requirements and allergies.
• Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time.
• Ability to focus attention on details.
• Ability to suggestively sell food items and beverages.
• Ability to access and input information into POS systems.
• Ability to perform job functions with minimal supervision.

Required Qualifications

• Minimum 18 years of age.
• One year of experience in a high volume food and beverage establishment.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Must have or be able to obtain RBS training according to state laws within 30 days upon hiring.
• Must have or be able to obtain a food handlers certification within 30 days upon hiring.

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.