Base Operations Supervisor

Big-Sky-Boyne-Resort; Big Sky Mountain Village (MT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free All Mountain Ski Pass and tickets

Discounted Big Sky tickets for friends

Discounted rentals and team member ski

25%-50% off F&B and Retail

Team Member Housing eligibility

Lodging discounts for friends and kin

Cross Country Ski Pass discounts

Wellness Day and PTO

Monthly team events

Job summary

Boyne Resorts is seeking a Base Operations Supervisor at Big Sky Resort to lead Parking & Shuttle Guides in the absence of the Base Operations Manager. You will promote a positive crew culture, ensure guest satisfaction, and support multiple operations across Base and Madison Base locations.

The role requires leadership experience, strong communication, and the ability to work outdoors across shifts, including weekends and holidays.

Qualifications

• Leadership experience with coaching and supervision
• Ability to foster morale and teamwork
• Strong guest service mindset and culture
• Clear communication and time management skills
• Basic computer skills including email and spreadsheets
• Comfort with confidentiality and policy adherence
• Able to work outside in all weather and lift up to 35 lbs unaided

Responsibilities

• Provide day to day support and oversight of the Parking & Shuttle Guide team in the absence of the Base Operations Manager
• Foster morale and camaraderie among crew members and encourage pride in the work
• Support a guest service focused team culture and reinforce Big Sky Resort’s pillars
• Set the tone for a warm welcome and fond farewell in every guest interaction
• Resolve guest questions or concerns with patience and a solutions-first attitude
• Model and coach the team on anticipating guest needs and creating magic moments
• Oversee parking and shuttle services, grounds maintenance, snow removal, and facility operations
• Coordinate scheduling and coverage across Base and Madison Base locations
• Collaborate with ski patrol, lift operations, and events as needed

Skills

Leadership

Team coordination

Customer service

Communication

Organizational skills

Problem solving

Weather adaptability

Email

Spreadsheets

Tools

Email

Spreadsheets

Job description

Overview

The Base Operations Supervisor plays a key support role in leading Big Sky Resort’s Parking & Shuttle Guides, stepping in to provide hands on leadership and oversight when the Base Operations Manager is off. This role helps ensure the Base Operations crew, part of Big Sky’s Mountain Operations team, consistently delivers the warm welcome and fond farewell that define our transformational guest experience. If you enjoy coaching a team, staying active outdoors, and being a steady, supportive presence for your crew, this is a great next step for a leader who’s ready to grow.

Responsibilities

Leadership & Team Support

• Provide day to day support and oversight of the Parking & Shuttle Guide team in partnership with, and in the absence of, the Base Operations Manager
• Foster morale and camaraderie among crew members and encourage pride in the work
• Support a guest service focused team culture and reinforce Big Sky Resort’s three pillars: Do your best, Do what is right, and Treat others as you would like to be treated

Guest & Customer Service

• Set the tone for a warm welcome and fond farewell in every guest interaction
• Step in to resolve guest questions, concerns, or frustrations with patience and a solutions first attitude
• Model and coach the team on anticipating guest needs and creating magic moments throughout the day

Operations

• Help oversee parking and shuttle services, grounds maintenance, facility snow removal, equipment operations, and the paid parking and drop off lot
• Support scheduling and coverage across the Big Sky Resort Base and Madison Base locations
• Coordinate with other departments, such as ski patrol, lift operations, and events, as needed

Qualifications

• Must be at least 21 years old
• Prior leadership, supervisory, or team lead experience preferred
• A valid driver’s license and clean driving record
• General knowledge of Big Sky Resort and winter operations
• General knowledge of parking and traffic control operations, and basic knowledge of fleet maintenance management
• Strong organizational, communication, and time management skills, with basic computer skills including email and spreadsheets
• Comfortable handling confidential information and following policies and procedures
• Able to work in a fast paced environment and build positive relationships across departments
• Flexible with hours and days of work, including weekends and holidays as needed
• Ability to work outside in all weather conditions, with the ability to stand, walk, lift, and move throughout your shift, including lifting up to 35 lbs unassisted and up to 80 lbs with assistance

All full time seasonal team members can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free Team Member lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly Team Member events