BAS Tech Support & Lab Specialist (HVAC Controls)

Cochrane Supply & Engineering; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision coverage

Disability insurance

Life insurance

401k matching

Tuition reimbursement

Profit sharing

PTO 10 holidays

Job summary

Cochrane Supply & Engineering is seeking a Tech Support Specialist in Houston, Texas to provide hands-on technical support for building controls, troubleshoot Niagara Framework, and assist customers with programming tools and networks. The role involves bench-testing controllers, lab work, and occasional on-site visits within the region.

This full-time position offers a salary of $70,000–$100,000 per year and a comprehensive benefits package.

Qualifications

• Bachelor's degree or equivalent in IT/Systems, Engineering, or related field.
• General networking fundamentals: TCP/IP, subnetting, RS-485/RS-232.
• Proficient on Windows platforms.
• Strong verbal and written communication; you can walk a technician through a fix over the phone.
• Ability to quickly learn and retain a working knowledge of new software, products and concepts.
• Valid driver's license.

Responsibilities

• Provide technical support by phone, email, and ticketing system to contractors, system integrators, building owners, and end users.
• Troubleshoot Niagara Framework issues - station configuration, drivers, points, histories, alarms, licensing, and platform/upgrade problems
• Support customers on other building controller programming and configuration tools we distribute
• Diagnose field wiring and communication problems: power, terminations, shielding, grounding, daisy-chain and termination issues on RS-485 networks
• Troubleshoot IP networking as it applies to controls - addressing, subnets, VLANs, port forwarding, remote access, and BACnet/IP behavior on customer networks
• Bench-test, stage, configure, and commission controllers and gateways before they go out the door
• Reproduce reported issues in the lab and document root cause and resolution
• Escalate confirmed product defects to manufacturers and track them through resolution
• Document solutions in our internal knowledge base so the answer exists the next time
• Support our sales and inside sales teams with technical product questions, compatibility checks, and part selection
• Assist with customer training sessions, lunch-and-learns, and product demonstrations
• Occasional travel to customer sites within the region for on-site troubleshooting or startup support
• Other duties as assigned

Skills

Networking fundamentals

Windows platforms

Verbal and written communication

Learning ability

Driver's license

Education

Bachelor's degree or equivalent in IT/Systems/Engineering

Tools

Zendesk

Freshdesk

ServiceNow

Job description

Cochrane Supply & Engineering is seeking a Tech Support Specialist in Houston, Texas to provide hands-on technical support for building controls, troubleshoot Niagara Framework, and assist customers with programming tools and networks. The role involves bench-testing controllers, lab work, and occasional on-site visits within the region.

This full-time position offers a salary of $70,000–$100,000 per year and a comprehensive benefits package.