BAS Tech Lead

Hts-Engineering---Heat-Transfer-Solutions; Houston (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

HTS Engineering Ltd. in Houston seeks a Service Controls Technical Lead to guide the service team in sales and field operations. The role covers supervision of service execution, maintenance agreements, and technical support for bids, site walks and customer relations.

The position involves onboarding technicians, coordinating small projects, and ongoing training on Tridium, Siemens, and Distech control systems to ensure high performance and customer satisfaction.

Qualifications

• Experience leading service teams in HVAC service and field operations.

Responsibilities

• Leads the execution efforts of assigned service business including warranty-related customer issues.
• Manage and prioritize the day-to-day scheduling of service work for the service team.
• Assist owner-direct sales with technical aspects of bids and proposals and attend site walks as needed.
• Perform and manage active maintenance and preventive maintenance agreements.
• Responsible for onboarding and the technical development of service controls technicians.
• Work with sales and management to manage customer relationship development and satisfaction.
• Work with the Houston BAS manager to coordinate all small service projects.
• Keeps customer informed of job and service progress and issues during commissioning.
• Performs system training for owners and operators on the building control system.
• Continued training to maintain a high level of Tridium knowledge and Siemens/Distech control systems.

Tools

Tridium

Siemens control systems

Distech control systems

Job description

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure theindividualsuccess of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

Service Controls Technical Lead

The Service Controls Technical lead position will be responsible for providing technical leadership to the Houston service team on both sales and field operations. The technical leader will also be responsible for leading the execution of all service work including the responding, scheduling, and performing all service requests and maintenance agreements in the Houston area. Responsibilities to include:

• Leads the execution efforts of assigned service business which is to include warranty-related customer issues
• Manage and prioritize the day-to-day scheduling of service work for the service team
• Assist owner-direct sales with technical aspects of bids and proposal and attend site walks as needed.
• Perform and manage active maintenance and preventive maintenance agreements.
• Responsible for the onboarding and the technical development of service controls technicians
• Working with sales and management to manage customer relationship development and satisfaction.
• Work with the Houston BAS manager to manage and coordinate all small service projects
• Keeps customer informed of job and service progress and issues during the commissioning of the system.
• Performs system training for owner and operators on the building control system.
• Continued training to maintain a high level of Tridium knowledge
• Continued training to maintain a high level of Siemens and Distech control systems

HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.