Bartender/Server

Onix Group; Wilmington (DE); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel in Wilmington is seeking a Bartender/Server to provide excellent guest service and support restaurant operations. Responsibilities include greeting guests, serving food and beverages, ensuring satisfaction, and maintaining cleanliness. Ideal candidates should have a high school diploma and foundational hospitality experience.

Qualifications

• Preferred experience in a hotel or related field.
• Ability to lift/move at least 50 lbs.
• Ability to stand for entire shifts.
• Willing to work long hours, including holidays.

Responsibilities

• Greet and serve food and drink to guests.
• Ensure quality and appearance of served items.
• Prepare checks and process payments.
• Maintain cleanliness and organization of dining areas.

Skills

Customer Service

Upselling

Communication

Education

High School diploma or equivalent

Job description

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General Summary

The server is responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Principal Duties and Responsibilities

• Personally welcome and greet all customers.
• Inform guests of specials and menu changes. Be aware of dietary needs.
• Make recommendations to customers and upsell food and beverage items using suggestive selling techniques.
• Answer questions regarding food regions, preparation, taste, and textures.
• Answer questions about the alcohol list, food, beverages, and other hotel services.
• Ensure the quality and appearance of served food meet hotel standards. Serve alcoholic/non-alcoholic beverages in accordance with regulations.
• Deliver food and bar items to customers promptly.
• Maintain proper dining experience by delivering items, fulfilling customer needs, and replenishing utensils and glasses.
• Perform side work at the end and during shifts, including cleaning, stocking, and folding silverware.
• Monitor and observe the dining experience, ensuring customer satisfaction and responding courteously to requests.
• Prepare final bills, present checks, accept payments, and process credit cards or room charges.
• Fill in as needed to ensure smooth restaurant/bar operation under supervision.
• Wash dishes as assigned or during slow periods.
• Keep restrooms clean and stocked.
• Notify supervisors when supplies are low.
• Clean and organize all serving stations, ensuring they are well-stocked.
• Properly open and pour wine at the table.
• Clear tables after meals.
• Ensure guest satisfaction throughout the meal and maintain cleanliness, safety, and proper appearance standards.
• Perform additional assignments as required.

Job Requirements

• High School diploma or equivalent preferred, or experience in a hotel or related field.
• Obtain necessary food service licenses/certifications.
• Ability to lift/move at least 50 lbs. for 5 ft.
• Stand for entire shift.
• Communicate effectively in English.
• Willing to work long hours, including holidays and weekends.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Restaurants