Bartender - Lobby Bar (Part Time)

Terranea Resorts; Rancho Palos Verdes (CA); On-site; USD 22,000 - 23,000; Full time

Job summary

Terranea Resorts is seeking a professional bartender to prepare beverages for guests, assess preferences, and provide personalized recommendations.

You will stock and maintain the bar per resort standards, participate in ongoing training, and ensure accurate transactions and payments, while delivering exceptional guest experiences in a premium resort environment.

Qualifications

• Must be able to speak, comprehend, read, and write English.
• Strong communication and customer service skills required.
• Ability to multitask and maintain bar standards.

Responsibilities

• Serve food courses and alcoholic beverages to guests at the bar.
• Set up bar and bar area according to resort standards.
• Prepare garnishes and maintain bar cleanliness throughout shift.
• Record transactions accurately and process payments.
• Adhere to uniform policy and provide exceptional guest experiences.

Skills

English fluency

Communication skills

Customer service

Stand for long periods

Education

High School Diploma or GED

Job description

Overview

• Preparing all alcoholic or non-alcoholic beverages for guests
• Assessing bar customer needs and preferences and be able to make personalized recommendations
• Stock and maintain bar area to resort and health department standards
• Provide an exceptional and memorable guest experience
• Participate in ongoing training for professional development

Responsibilities

• Serve food courses and alcoholic beverages to guests sitting at the bar
• Set up bar and bar area according to resort standards
• Cut fruit and prepare garnishes as set by resort standards for service
• Consistently keep the bar area organized and clean
• Know all specialty cocktail ingredients and garnishes
• Participate in updated training for the bar and menu items
• Be able to follow pouring procedures appropriately; all drink recipes must utilize a jigger for accurate measurement; no deviation from the recipes are allowed.
• Notify Supervisors immediately of any product shortages or out-of-stock items
• Have a working knowledge of draft beer systems and how to properly change a keg
• Answer questions on menu selections and drinks to servers and guests
• Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability
• Record all transactions in MICROS system at time of order accurately
• Check in with guests to ensure satisfaction with each food course and/or beverages
• Maintain cleanliness of work areas, china, glass, etc., throughout the day
• Complete closing duties, including restocking items to set par levels, turning off lights, etc.
• Present physical and accurate check to guests and process payments
• Ensure uniform and personal appearance are clean and professional
• Welcome and acknowledge all guests according to resort standards
• Anticipate and address guests` service needs
• Speak with others using a clear and professional language
• Develop and maintain positive working relationships with others and support your team to reach common goals
• Ensure adherence to quality expectations and standards
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Thank guests with genuine appreciation
• Perform other reasonable job duties as requested by Supervisors
• Able to assist Supervisors with inventory
• Notify manager or supervisor in a timely manner with suspicious ID cards and/or intoxicated guests
• Proper cash handling of banks
• Timely transfer of checks for guests being moved to a different section
• Adhere to departmental policies and procedures
• Effectively communicate with peers, management, line and front of the house employees
• Practice effective listening: (seek to understand)
• Perform related duties as required
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Subscribe to proper grooming, dress and uniform standards as set forth by Resort policy
• Be courteous to all guests and coworkers
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes at their respective outlet

Additional Duties & Responsibilities:

• Adhere to departmental and resort policies and procedures
• Perform related duties as required or instructed
• Be responsible for the cleanliness of designated work area as well as the general property
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately

Qualifications

• Energetic, enthusiastic and motivated individual
• Must be able to speak, comprehend, read, and write English
• Must have strong communication skills
• Ability to implement and uphold service standards
• Ability to prioritize and organize work assignments
• Ability to interact with all associates and guests of the resort
• Must be able to stand or walk for long periods of time
• Must have knowledge of classic cocktails, wines, spirits and beers
• High School Diploma or GED
• Must be TIPS certified or become certified within 30 days of hire
• Must have Food Handlers card
• Previous bartending experience in a professional setting is preferred

Compensation

Base Pay Start Rate: $16.90/hr + Tips