Bartender

TPG Hotels & Resorts; Chatham, Northern (MA, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Hotel discounts

Job summary

TPG Hotels & Resorts in Massachusetts is seeking a bartender to enhance guest satisfaction at the bar. You will prepare and serve drinks, engage with guests, and contribute to the lively atmosphere.

The role requires knowledge of mixology, strong customer service, and the ability to multi-task in a fast-paced environment. Must adhere to beverage standards and safety rules, including cash handling and compliance.

Qualifications

• Previous bartender or hospitality experience preferred.
• Strong knowledge of mixology and beverage presentation.
• Excellent customer service and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Good communication and active listening skills.
• Basic math for cash handling and order processing.
• Familiarity with health and safety regulations.

Responsibilities

• Skillfully mix and serve a wide range of beverages per recipes and standards.
• Know the drink menu and suggest options based on guest preferences.
• Engage with guests in a friendly, professional manner and take orders.
• Ensure drinks are visually appealing and well-presented.
• Prepare and maintain a clean, organized bar area throughout the shift.
• Process payments, manage tabs, and handle cash/credit transactions.
• Tend to guests at the bar, providing a lively and welcoming atmosphere.
• Monitor beverage inventory and report shortages for restocking.
• Adhere to alcohol laws, verify ages, and refuse service if needed.
• Collaborate with servers, kitchen staff, and management for smooth service.

Skills

Mixology

Cocktails

Customer service

Multitasking

Communication

Cash handling

Job description

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate.

Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

Job Overview

The Bartender plays a vital role in guest satisfaction at the bar, utilizing their mixology skills, customer service abilities, and entertainment flair to provide guests with an outstanding experience. They expertly prepare and serve drinks, engage with guests, and enhance the overall atmosphere of the establishment.

What you'll be doing

• Beverage Preparation: Skillfully mix and serve a wide range of alcoholic and non-alcoholic beverages, including cocktails, beers, wines, and specialty drinks, while adhering to established recipes and standards.
• Menu Knowledge: Possess an in-depth knowledge of the drink menu, including ingredients, flavor profiles, and presentation. Make recommendations to customers based on their preferences.
• Customer Interaction: Engage with customers in a friendly and professional manner. Take drink orders, offer suggestions, and provide a personalized experience.
• Presentation: Ensure drinks are visually appealing and well-presented, using garnishes and glassware appropriately to enhance the overall drink experience.
• Bar Setup and Maintenance: Prepare the bar area for service, ensuring that all necessary tools, ingredients, and supplies are available. Keep the bar area clean and organized throughout the shift.
• Cash Handling: Process payment transactions accurately, manage tabs, and handle cash and credit card transactions. Maintain an organized cash register and provide accurate change.
• Entertainment and Engagement: Provide entertainment and engage with customers by offering recommendations and creating a lively atmosphere. Tend to guests at the bar, making them feel welcomed and valued.
• Inventory Management: Monitor and manage beverage inventory, restocking supplies as needed and reporting any shortages to management. Assist with inventory counts and ordering.
• Compliance: Adhere to all relevant laws and regulations regarding the sale and consumption of alcohol. Verify customer age and refuse service to underage or intoxicated individuals.
• Collaboration: Work closely with other staff members, including servers, kitchen staff, and management, to ensure seamless service and guest satisfaction.

Skills and Requirements:

• Previous experience as a bartender or in the hospitality industry is preferred.
• Strong knowledge of mixology, cocktail recipes, and beverage presentation.
• Excellent customer service and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Good communication and active listening skills.
• Basic math skills for cash handling and order processing.
• Familiarity with relevant health and safety regulations.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Ability to understand and provide friendly guest service. Knowledge of and ability to properly prepare mixed drinks and other beverages. Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations. Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills. Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.