Bartender: Guest Experience & Upsell Pro

Murrieta Hot Springs Resort; Costa Mesa (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Hilton Orange County/Costa Mesa is seeking a bartender to efficiently prepare and serve beverages. The role requires knowledge of drink recipes, prices, proper glassware, and garnishes, with a focus on guest satisfaction and upselling.

You will handle cash, follow MICROS or register procedures, check IDs, and maintain sanitation. A positive attitude and teamwork are essential in a fast-paced hotel setting.

Qualifications

• Food Handler's Certification is required.
• Effective communication skills, both verbal and written.
• High work ethic and self-initiative.
• Ability to work in high pressure situations.
• Experience in problem solving and guest resolution.
• Regular attendance according to guidelines.
• Ability to operate MICROS system accurately.

Responsibilities

• Prepare and serve beverages efficiently and courteously.
• Know drink recipes, prices and available beverages.
• Anticipate guest needs and respond promptly.
• Maintain bar supplies and prepare daily requisitions.
• Follow age-check guidelines and cash handling procedures.
• Upsell liquor and food while enforcing policies.
• Complete sidework and maintain sanitation standards.

Skills

Customer service

Communication

Cash handling

Memorization of drinks

Attention to detail

Team player

Confidentiality

Problem solving

Tools

MICROS system

Job description

Hilton Orange County/Costa Mesa is seeking a bartender to efficiently prepare and serve beverages. The role requires knowledge of drink recipes, prices, proper glassware, and garnishes, with a focus on guest satisfaction and upselling.

You will handle cash, follow MICROS or register procedures, check IDs, and maintain sanitation. A positive attitude and teamwork are essential in a fast-paced hotel setting.