Bartender

Murrieta Hot Springs Resort; Costa Mesa (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Hilton Orange County/Costa Mesa is seeking a bartender to efficiently prepare and serve beverages. The role requires knowledge of drink recipes, prices, proper glassware, and garnishes, with a focus on guest satisfaction and upselling.

You will handle cash, follow MICROS or register procedures, check IDs, and maintain sanitation. A positive attitude and teamwork are essential in a fast-paced hotel setting.

Qualifications

• Food Handler's Certification is required.
• Effective communication skills, both verbal and written.
• High work ethic and self-initiative.
• Ability to work in high pressure situations.
• Experience in problem solving and guest resolution.
• Regular attendance according to guidelines.
• Ability to operate MICROS system accurately.

Responsibilities

• Prepare and serve beverages efficiently and courteously.
• Know drink recipes, prices and available beverages.
• Anticipate guest needs and respond promptly.
• Maintain bar supplies and prepare daily requisitions.
• Follow age-check guidelines and cash handling procedures.
• Upsell liquor and food while enforcing policies.
• Complete sidework and maintain sanitation standards.

Skills

Customer service

Communication

Cash handling

Memorization of drinks

Attention to detail

Team player

Confidentiality

Problem solving

Tools

MICROS system

Job description

Hilton Orange County/Costa Mesa is near Southern California attractions and beaches. Whether you're here on business or leisure, our hotel has all you need to make the most of your stay, including a complimentary John Wayne Airport shuttle, 48,000 sq. ft. of event space for Costa Mesa weddings, and signature cuisine at our Bristol Palms California Bistro.

Job Description

Position Summary:

The Bartender is responsible for efficiently preparing and serving beverages in a courteous and professional manner.

Core Responsibilities:

Must be completely familiar with all the different kinds of liquor, recipes and prices of drinks, proper glassware used for each recipe, as well as garnishes needed.

Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.

Resolve guest complaints, ensuring guest satisfaction in each interaction.

Efficiently maintain bar supplies, including preparation of daily requisition, as necessary.

Know drink recipes, prices and type of beverages available.

Follow guidelines established in regard to age identification for suspected minors. Courteously, but efficiently, check identification where appropriate.

Be familiar with accurate cash handling procedures to include proper discounting, MICROS system (or registers), bank procedures and tip policies. Responsible for accurately charging the guests for drinks. Responsible for accurate intake of all the monies.

Promote and upsell liquor and food.

Efficiently enforce the red line system with no exceptions.

Follow alcohol awareness guidelines.

Be formally trained regarding liquor liability within 30 days of employment and every 2 years thereafter.

Observe proper sanitation and cleanliness procedures.

Efficiently complete all sidework pre/post shift.

Never leave liquor unattended during the assigned shift.

Work in a cooperative and friendly manner with fellow associates.

Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.

Perform any reasonable request as assigned or directed by management.

Location

Requirements

Certification Requirements:

Food Handler's Certification

Knowledge, Skills and Abilities:

Effective communication skills, both verbal and written, to communicate with guests and associates.

High work ethic and self-initiative

Ability to work in high pressure situation

Experience in problem solving and guest resolution

Regular attendance according to established guidelines

May be required to work varying schedules to reflect the business needs of the property

Must possess basic computational ability

Understand and efficiently and accurate operate MICROS system (or registers).

Be able to accurately memorize drink ingredients and garnishes for use in beverage service.

Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Physical Requirements:

Stand and walk for varying lengths of time

Lift approximately fifty (50) pounds, such as trays, cases of liquor, dishes, etc.

Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability

$18.40/hour

Status

Full-time

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