BARTENDER AND CASINO ATTENDANT

Mountain View Co-op; Montana; On-site; USD 25,000 - 35,000; Full time

Job summary

Mountain View Co-op is seeking a Bartender/Casino Attendant who will be the first point of contact for customers. The role involves maintaining a positive customer experience, handling complaints, and serving beverages while ensuring compliance with regulations.

Qualifications

• Prior customer service experience preferred.

Responsibilities

• Establish and maintain a positive customer service experience.
• Handle customer complaints promptly and professionally.
• Stock the bar with beverages and supplies.

Skills

Customer Service

Communication

Organization

Education

High School diploma or GED

Job description

2 days ago Be among the first 25 applicants

Job Summary

The position is typically the first point of contact for Mountain View Co-op (MVC) customers. The Bartender/Casino Attendant (BCA) must maintain a positive and cooperative attitude that promotes teamwork, integrity, honesty, and helpfulness. The BCA must embrace and exhibit MVC’s philosophy and culture of customer service.

Reporting Relationship

Reports to the Location Manager.

Essential Duties & Responsibilities

• Establish and maintain a positive customer service experience.
• Handle customer complaints promptly and professionally.
• Stock the bar with beverages and supplies.
• Check IDs to verify age requirements for alcohol purchase.
• Take beverage orders and serve alcohol.
• Collect payment and maintain transaction confidentiality.
• Follow all gaming regulations and listen for jackpot alarms.
• Maintain a clean and organized bar and casino area.
• Promote and explain ongoing promotions and specials.
• Reconcile daily transactions and maintain accurate records.
• Convert gaming checks, coupons, tokens, or coins to currency.
• Cash checks and process credit card transactions.
• Follow MVC’s credit policies and provide excellent customer service.
• Assist with facility and equipment maintenance as needed.
• Practice workplace safety and perform other duties as assigned.

Essential Skills & Abilities

Knowledge of customer service, phone etiquette, organization, basic math, MVC products, and safety procedures. Ability to establish effective relationships, work on schedule, communicate clearly, follow instructions, and work varied shifts.

Minimum Qualifications

High School diploma or GED, prior customer service experience preferred.

Physical Abilities

• Effective communication through speech and hearing.
• Good vision for operating monitors and reading materials.
• Manual dexterity for handling POS systems and serving beverages.
• Ability to lift 30 pounds, stand, walk, and reach during shifts.

Working Conditions

• Work environment in a bar/casino setting, outdoors in all weather, with noise levels from low to moderate.

Disclaimer

This description outlines the general nature of the job but is not exhaustive.

Equal Opportunity & Reasonable Accommodation

MVC is an equal opportunity employer committed to accessibility and reasonable accommodations. Contact Human Resources at 406-453-5900 for assistance.