Bartender

Downstream Casino Resort; Quapaw (OK); On-site; USD 28,000 - 42,000; Full time

Job summary

Downstream Casino Resort in Oklahoma employs a bartender role focused on preparing and serving drinks, maintaining a clean and safe workstation, and ensuring excellent guest service. The role includes cash handling, POS operation, collaboration with beverage staff, and participation in promotional events.

The position emphasizes personalized service, adherence to policies, and attendance at training sessions, with hours following a 24-hour schedule as needed. Equal opportunity employer.

Responsibilities

• Prepares and pours drink orders according to recipe and presents drinks to guests or servers.
• Slices and pits fruit as required.
• Maintains a clean and stocked workstation and observes health and safety guidelines.
• Operates a cash register/POS system and handles cash and transactions.
• Monitors guest consumption of alcohol and intervenes when needed.
• Provides personalized service and uses guest names.
• Assists with food orders when working in the pub and delivers to guests.

Skills

Cash handling

Customer service

POS system

Team collaboration

Tools

POS System

Job description

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required


• Slices and pits fruit as required


• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
  Maintains a clean and stocked workstation in accordance with established health and safety guidelines


• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities


• Monitors guest consumption of alcohol and intervenes as needed according to guidelines


• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
  Promotes casino events and programs


• Works closely with Players Club to promote new card sign up programs


• Works well with other, especially beverage servers, bartenders, bar helpers, beverage supervisors, and casino supervisors


• Provides personalized service and uses guest name


• Resolve service problems according to guidelines
  Takes food orders when working in the pub and delivers to guests


• Adheres to regulatory, departmental, and company policies in an ethical manner


• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always. Maintains a professional work environment with supervisors and staff.


• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
  Attends all necessary training meetings.


• Assist in other projects, as directed.


• Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
  Outstanding example of and a credit to Downstream Casino Resort

The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.