HR Organizational Development Manager

Downstream Casino Resort; Oklahoma; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Downstream Casino Resort is seeking an HR Organizational Development Manager who reports to the Chief Human Resources Officer to oversee training initiatives and workforce development across the property. Your work will drive talent growth and guest service excellence through structured programs and measurable outcomes.

You will assess needs, design programs, deliver sessions, and measure impact, ensuring compliance with policy and standards while supporting leadership growth and organizational

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum five years in human resources with extensive training experience.
• Excellent written and oral communication skills.
• Ability to organize information into learnable material.
• Ability to conduct needs assessments.

Responsibilities

• Directs training needs assessment to enhance employee performance.
• Designs and develops HR training programs for management and staff.
• Develops learning activities and instructor guides.
• Evaluates training effectiveness via assessments.
• Trains management on HR issues and procedures.
• Collaborates with management to align training with goals.
• Maintains training calendars and records.
• Ensures programs meet budget and compliance.

Skills

Needs assessment

Training design

Leadership development

Employee development

Stakeholder collaboration

Education

Bachelor's degree or equivalent

Master's degree preferred

Tools

Learning Management System

Microsoft Office

Job description

The HR Organizational Development Manager reports to the Chief Human Resources Officer and is responsible for researching, preparing, and ensuring implementation of training initiatives and development of the organization ’ s employees , a ssess property-wide developmental and customer service based on needs to drive tra ining & development initiatives, c onduct follow-up studies of all new hires, and completed training s to evaluate and measure results; modify programs as needed. All duties are to be performed within the guidelines of the Downstream Casino Resort’s policies and procedures, Internal Control Standards, and objectives .

Essential Functions And Responsibilities

Directs the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.

Identifies and incorporates best practices and lessons learned into program plans.

Designs and develops HR training programs for management and employees.

Develops learning activities, audio-visual materials, instructor guides and lesson plans.

Reviews evaluations of training courses, objectives , and accomplishments.

Makes assessments of effectiveness of training in terms of employee accomplishments and performance.

Trains management o n HR issues , practices, and procedures .

Consults with management on performance, organizational and leadership matters. Conducts needs assessments to determine measures required to enhance employee job performance and overall company performance .

Develops and implements all property training initiatives, including but not limited to, new hire orientation, leadership development, guest service , responsible gaming, all hostile work environment, bullying, harassment required training, specialty training for new supervisors/managers, and any other requested/required training initiatives .

Conducts or facilitates required and recommended training sessions.

Acts as a consultant and support system to all operational departments in developing effective department technical training.

Actively search, creatively design, and implement effective methods to educate and enhance performance.

Help managers and supervisors improve their interpersonal skills to deal effectively with team members .

Recognize performance and coach’s management teams to use recognition with their teams, diminishing turnover numbers.

Schedules and coordinates c asino o perations management support and assistance in the promotion and implementation of training plans .

Confer with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, surveys, business initiatives , and technology.

Develop and maintain property c ommunications such as training updates, and the training calendar to ensure team members have knowledge of proper ty events & general information .

Develops & delivers legal compliance training such as Sexual H arassment & Workplace Violence and union activities.

Provide professional development op portunities to all team members whenever possible.

Formulate teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.

Maintain trainee personnel records ( i.e., filing, updates, required needed)

Develops and conducts train-the-trainer sessions for management to support property training initiatives.

Ensures that training materials and programs are current, accurate , and effective.

Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.

Identifies problems and opportunities such as operational changes or industry developments that training could improve.

Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs.

Ensures that tr aining milestones and goals are met while adhering to approved training budget.

Confers with departments and arranges webinars for training purposes in a variety of topics to assist with continuous improvement, updates training calendars .

Organize career development systems, record keeping and teaches management to conduct career development discussions with their staff.

Develop and further enhance the leadership skills of Lead’s, Supervisors, Managers, and Directors of all departments through varied learning approaches and strategies.

Regularly review achievements and needed changes in goals, objectives and/or department direction resulting from current condition or projected future status.

Maintain current and accurate records in Learning Management Software for employees in assigned areas of responsibility, showing attendance and successful completion of all Management Training and other training modules.

Provides exceptional guest service to all guests and communicates in a pleasant, friendly, and professional manner always . Maintains a professional work environment with supervisors and staff.

Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.

Assist in other duties and projects as assigned.

A cts as a role model and always presents oneself as a credit to Downstream Casino Resort.

QUALIFICATIONS/REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required t o perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

Must be a minimum of 18 years of age or older upon employment.

Bachelor’s degree or equivalent experience required, Master’s degree preferred.

A minimum of five years’ experience in human resources with extensive training experience required .

Must conduct extensive research and organize information into learnable material .

Excellent written and oral communication, organizational and diplomatic skills required .

Must have proficient computer skills.

Must have the ability to communicate with professionalism and courteously with all levels of the organization. Excellent employee relations skills are critical in this position dealing with difficult decisions, employee problems, legal issues as well as other delicate personnel related issues.

Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.

Ability to write routine correspondence and speak effectively to the public.

Must have the ability to deal effectively and interact well with the guests and employees.

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Must be able to foster mentoring relationships.

PHYSICAL, MENTAL AND WORK DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job .

Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.

Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.

Adequate manual dexterity to operate office equipment.

Light lifting of up to 20 lbs.

Must be able to stand, walk, and move through all areas of the casino.

Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with guests , management, employees, and members of the business community in all situations.

The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation . Native American Preference policy does apply .

Under Downstream Casino Resort employment, the duties described in this job description will also be performed for other Quapaw Nation owned business enterprises as needed, including, but not limited to, Saracen Development, LLC enterprises, Quapaw Casino, and the Quapaw Nation business office.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.