Bartender

Hyatt Place Milwaukee Downtown; Milwaukee (WI); On-site; USD 25,000 - 35,000; Full time

Job summary

Hyatt Place Milwaukee Downtown seeks a Bartender to deliver exceptional service by preparing and serving a variety of beverages. You will play a crucial role in ensuring guest satisfaction through excellent communication and service while maintaining efficient bar operations. Ideal candidates will have a passion for hospitality and prior customer service experience.

Benefits

Competitive compensation package

Full benefits package with 401K matching

Paid time off from Day 1

Hotel discounts at locations worldwide

Qualifications

• Previous customer service or hotel experience required.
• Excellent communication and customer service skills.
• BASSET certification preferred.

Responsibilities

• Prepare and serve cocktails, beer, and wine while ensuring guest satisfaction.
• Take guest orders and create personalized suggestions.
• Maintain bar cleanliness and manage inventory.

Skills

Customer Service

Multitasking

Communication

Upselling

Education

High School Diploma or GED

Tools

Micros System

Job description

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have madeJanko Hospitalitya 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitalityis a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, andan unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

BENEFITS

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide.

JOB DESCRIPTION

The Bartender at Hyatt Place Milwaukee Downtown plays a pivotal role in delivering exceptional service to our guests by preparing and serving a variety of beverages, including cocktails, beer, and wine, in a welcoming and hospitable environment. This position requires a commitment to ensuring superior guest satisfaction while maintaining operational efficiency and promoting sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Availability & Flexibility : Able to work rotating shifts, including weekends, nights, and overtime as needed.
• Beverage Preparation : Prepare and serve cocktails, wine, beer, and other beverages according to established recipes and standards.
• Guest Interaction : Take guest orders, provide recommendations, and upselling products to maximize sales opportunities. Create personalized suggestions based on guest preferences.
• Menu Knowledge : Possess a thorough understanding of the menu, including all food and drink items, to assist guests and make informed suggestions.
• Espresso & Starbucks Beverages : Operate the espresso machine and prepare all Starbucks beverages in accordance with standard recipes.
• Customer Service Excellence : Interact with guests in a courteous and friendly manner, ensuring an outstanding guest experience.
• Bar Setup & Cleanliness : Set up the bar, including liquor, glasses, silverware, ice, and garnishes. Maintain cleanliness of bar areas and perform general sanitation duties.
• Order Entry : Accurately enter orders into the MICROS system for proper reporting and order tracking.
• Cash Handling : Count and verify cash bank at the beginning and end of each shift.
• Inventory Management : Report missing or low-stock items to the F&B team to ensure consistency in stock levels.
• Feedback & Resolution : Regularly check on guests to gather feedback on their experience and resolve any concerns promptly.
• Side Work : Complete side work at the end of each shift and communicate any issues to F&B leads.
• Uniform & Appearance : Adhere to the uniform standards and maintain a high level of personal grooming and cleanliness.
• Safety & Security : Ensure compliance with safety and security policies, including monitoring guest behavior, preventing underage drinking, and addressing intoxication issues.
• Other Duties : Perform other related duties as assigned by management.
• Ability to stand and walk for extended periods (up to 90% of the shift).
• Frequent bending, twisting, reaching, pushing, and pulling.
• Occasional lifting of supplies (up to 50 lbs).
• Ability to use a computer, keyboard, printer, and office equipment.
• Ability to calculate figures such as discounts, taxes, and percentages.
• Ability to work under pressure in a fast-paced environment.
• Strong multitasking and organizational skills.
• Outgoing personality with a passion for customer service and upselling.

QUALIFICATIONS

• High School Diploma, GED, or equivalent work experience required.
• Previous customer service or hotel experience required. Hyatt experience is a plus.
• Excellent communication and customer service skills.
• BASSET (Beverage Alcohol Seller and Server) certification preferred.
• Proficiency in using computer systems such as Micros.