Bartender

Chetola Resort & Conference Center; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Austin is seeking a Bartender to provide exceptional service in a busy lobby bar. The role involves preparing drinks, ensuring guest satisfaction, and maintaining bar standards. Ideal candidates will have strong customer service skills and a thorough knowledge of beverages.

Qualifications

• Must be familiar with cash handling and bank procedures.
• Knowledge of food and beverage preparation and service.
• Ability to stand for long periods and lift up to 50 pounds.

Responsibilities

• Responsible for setting up and closing the bar.
• Greets guests and takes drink orders.
• Ensures product quality and customer satisfaction.

Skills

Customer Service

Knowledge of Liquor

Manual Dexterity

Job description

Description

The Hilton Austin Airport is looking for a Bartender to provide exceptional service in our busy hotel lobby bar.

Our guests are our most important asset. Involvement, teamwork, and commitment are the values that govern our work. This position provides service of food and beverage in the restaurant/bar area. This role requires you to adhere to the hotel and brand standards. You will also be required to be friendly, courteous, helpful, timely, and professional, always offering our guest a high level of satisfaction.

Requirements

Essential Responsibilities:

1. Responsible for retrieving keys then setting the bar up and/or closing bar down. This includes stocking the bar with liquor, supplies, cutting and preparing all garnishes for restaurant/bar usage, etc.

2. Greets and welcomes guests with a smile at the bar and surrounding tables, suggests specials and particular menu items.

3. Gives prompt, efficient and correct delivery of order to customer.

4. Checks back with the guests periodically to ensure satisfaction.

5. Makes sure product is top quality before serving it to the guest.

6. Uses suggestive selling techniques.

7. Must be completely familiar with all the different kinds of liquor, recipes and prices of drinks.

8. Must have Complete knowledge of service standards for beer, liquor and wine including proper glassware and garnishes.

9. Prepares all beverage mixers to recipe.

10. Properly rings up items on guest check by having thorough knowledge of the MICROS system (or registers.). Making sure that all beverages leaving the bar are accounted for on a server’s check, as well as own.

11. Presentation of guest checks and collections of all monies for full payment of check.

12. Must be familiar with cash handling/bank procedures as well as declaring tips according to IRS standards.

13. Follows all RAMP guidelines including procedures regarding age identification and dealing with intoxicated guests.

14. Complete opening and closing side worksheets assigned by management for each shift.

15. Communicate with guests, supervisors, co-workers in a courteous manner at all times.

16. Honors all guest requests—to go out of our way to accommodate our customer’s special needs remembering that “No” is never the answer to our guests’ request.

Other Responsibilities:

1. Attends company orientation and other meetings as required.

2. Adheres to all policies and procedures.

3. Must adhere to all Federal, State and Corporate liquor regulations pertaining to serving alcoholic beverages. Ramp certification preferred.

4. Is expected to perform any related duty as requested by supervisor.

5. Assist servers, when necessary, on the floor with their tables.

6. Teamwork.

7. Follows safety, security and emergency procedures and rules.

8. Observes proper sanitation and cleanliness procedures.

9. Utilizes protective equipment.

10. Reports accidents, injuries, hazards, near misses, defective equipment, property damage or loss to supervisor.

Physical Demands/Abilities:

1. Knowledge of food and beverage preparation and service.

2. Communicate effectively with guests and coworkers, i.e., memorize the bar and restaurant menu, specials of the day and special promotions, provide information, answer questions, etc.

3. Use arithmetic to check totals, make change, count bank, etc.

4. Stand and/or walk for varying lengths of time, often long periods.

5. Must be able to lift up to 50 pounds.

6. Requires manual dexterity.

7. Work in an environment that is noisy, demanding and physical with fluctuating adverse temperatures.

8. Frequent reaching, twisting, bending, stooping, walking, standing, handling, and smiling.